Reputation.com Reviews in May 2025: User Ratings, Pros & Cons

THis is a great tool to put it all together

What do you like best? It's easy to see all of the reviews in one place and react in real time across a large business footprint. Having internal buy in is beneficial but once it is there, it is all in place! What do you dislike? The Social suite could use a little work, but the way netwroks are constantly changing their API's it is understandable What problems are you solving with the product? What benefits have you realized? We are getting ahead of our competitors in a crowded ...

Great Reporting

What do you like best? My favorite feature of Reputation.com is their reporting. It is so detailed and robust. I am so grateful that our company has the opportunity to evaluate our service and respond with actionable items. What do you dislike? There are times where the system glitches and I'm not able to move forward with projects. Also, I have a hard time with accounting. What problems are you solving with the product? What benefits have you realized? We are now able to find out ...

So fare so good

What do you like best? Being able to review all our brand sin one place. This is a great feature but also sometimes lags with API What do you dislike? So far I am very disappointed in the `review widget that is offered to embed on our site. The out of the box is very limited and styling is less then good. Reputation offers a SEO enabled that requires addtional styling but they offer zero support in implementing. This is requiring us to work with our developers to make happen. What ...

Use on a daily basis, great product!

What do you like best? The real time management and alerts helps keep negative reviews in check and surveys information accurate. What do you dislike? My score seems to fluctuate, but I don't really know why. I like the reporting and word cloud, but it doesnt seem to tell me why a score would go down. Recommendations to others considering the product: Use it! What problems are you solving with the product? What benefits have you realized? Reputation management and surveys for ...

Great company

What do you like best? Reputation is very good at adapting their services to emerging trends. They started as our reputation only management platform and quickly transformed into more. What do you dislike? There is not much! The only feedback would be more proactive in telling clients about all services available. What problems are you solving with the product? What benefits have you realized? Listings, reputation management, etc

Excellent Customer Service

What do you like best? only been with rep.com for a month or two, but so far, the experience has been great and I really look forward to learning more What do you dislike? The only drawback I have come across so far is teh lack of Yelp integration, but I understand why What problems are you solving with the product? What benefits have you realized? Review management, social media posting, customer reporting, surveying

Healthcare with Reputation.com

What do you like best? I love that everything is in one platform and the tools are effective and user friendly What do you dislike? There was a facebook platform glitch that messed up our descriptions on facebook What problems are you solving with the product? What benefits have you realized? We are solving client feedback while having instant access to what people are saying about us and being able to respond quickly.

Listing Management is great -- now want to try Reputation management!

What do you like best? The Reputation.com interface is very intuitive and robust. Although we are only using a fraction of what the platform has to offer today, we plan to expand our use. Our customer support representative is wonderful about answering any and all questions we may have. What do you dislike? Reporting is very robust, but not always intuitive. Additional knowledge base videos might be helpful. What problems are you solving with the product? What benefits have you ...

Attending Transform19

What do you like best? Still learning the full capability of the platform...but today really got a full view into what it can do. Very robust. What do you dislike? So far, we have been a customer for ~2 years, and we struggled to get attention - but now after attending the Transform19, we've made a solid connection What problems are you solving with the product? What benefits have you realized? We're trying to increase and quality and quantity of reviews for our business. We've ...

Decent Platform, Looking Forward to Getting Better CS

What do you like best? The instructional videos and online resources are very good, informative and have helped to learn the platform. The Help Desk has a great guy - Andrew - who's very responsive and helpful. What do you dislike? So far, the lack of help from the customer success team has been awful. I hate to say that, but one person said to just watch the videos and if I needed help then let the company know. Seriously? I know we;re not the biggest customer, but get real. What ...