Reputation.com Reviews in June 2026: User Ratings, Pros & Cons

We want to be the best option for our customers

What do you like best? Reputation gives us the tools to have an open dialogue with our customers and find out what matters to them and how they would like to be serviced. Through our reputation score, we can be confident that we are the best, by achieving the Best in Class score in our industry. What do you dislike? I only wish that Yelp was included, this platform has to be managed separately What problems are you solving with the product? What benefits have you realized? Managing ...

Great customer experience

What do you like best? Easy user interface for us and our employees. Great partner relationship with reputation.com. Great support from our CSM. We have great buy in from our employees. What do you dislike? Have a pain point with customer support team. Response time is lagging for our employees. Sometimes my ticket is answered twice by 2 different people causing confusion. What problems are you solving with the product? What benefits have you realized? Driving more customer reviews ...

Reputation.com Ticketing System

What do you like best? The ticketing system that Reputation.com provides their clients is the most helpful resource for my company. We pull in every review we receive for each of the review publishing sites and have an open dialog about the review across our managers, directors, and vice presidents. What do you dislike? That not only publishers are able to be pulled in (Yelp What problems are you solving with the product? What benefits have you realized? Pulling in reviews across ...

Great Experience

What do you like best? So many options on how to promote our business What do you dislike? At this time there is nothing I dislike about this product What problems are you solving with the product? What benefits have you realized? Connecting people and this has helped through our scores

Partners

What do you like best? I really enjoyed the reputation university it was super insightful for me and my colleagues. What do you dislike? Currently there is nothing i dislike about this product. What problems are you solving with the product? What benefits have you realized? Fixing our GMB pages.

Excellent product and efficient service

What do you like best? Being able to respond and monitor across all channels from one convenient location What do you dislike? Not yet fully developed for B2B clients. Also, not immediately clear on how the categories within the reputation score are calculated. What problems are you solving with the product? What benefits have you realized? Immediate benefit is being able to respond to reviews. We are yet to realize better star average however, we are expanding our modules and will ...

Great partner to stay in touch with your customers opinions

What do you like best? Always on top of my clients comments and opinions, always there with hands on assistance and always looking to improve who they are and who we are. What do you dislike? Cuurrently there is nothing I dislike about Reputaion.com What problems are you solving with the product? What benefits have you realized? Gaining the ability to convert a clients bad experience into an opportunity to gain a cuatomer for life

Long-term user

What do you like best? My Customer Success Manager, Margi, is incredible - she literally makes my life easier and my program more successful. We are heavy users of the platform and have found that we lean on the platform to manage our online reputation in one dashboard. What do you dislike? The reliability of the reporting could be more precise. What problems are you solving with the product? What benefits have you realized? We are managing all 800+ locations in one location and ...

Excellent Partner

What do you like best? Reputation.com provides a comprehensive solution for monitoring customer experience, taking action and gleaning insights. What do you dislike? As new tools have rolled out, there can be confusion as to which section of the platform to leverage - legacy tools or the beta tools made available in the navigation. Some functionality is only available in the beta solution or the legacy solution. What problems are you solving with the product? What benefits have you ...

Robust capabilities - will take your reputation management to the next level

What do you like best? Reputation.com has allowed us to improve not only our reputation management response capabilities, but improve our reporting efforts, while validating our need to provide quick and efficient responses in collaboration with patient experience partners at our hospitals. What do you dislike? The platform occasionally has issues with the Actions and Ticketing programs, which we rely upon What problems are you solving with the product? What benefits have you ...