9.2
Spot Score
Take control and protect your online image.
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Reputation.com offers custom pricing plan
Reputation.com has garnered high praise in the past 12 months for its exceptional reputation management platform, with users emphasizing its user-friendly interface and effectiveness in streamlining review tracking and engagement with customers. The platform's comprehensive metrics and detailed reports enable businesses to identify areas of improvement while ...Read more
Streamlines review management, making day-to-day upkeep easier and less time-consuming.
User-friendly platform with great customer service and support.
Enables tracking reviews and engaging with customers effectively.
Provides detailed metrics and reports for monitoring and improving reputation.
Complex customizations and features could be overwhelming for new users without adequate support.
Limited selection in the Marketplace may restrict access to advanced functionalities and apps.
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Showing 341-350 out of 489
05/09/19
Great partner to stay in touch with your customers opinions
What do you like best? Always on top of my clients comments and opinions, always there with hands on assistance and always looking to improve who they are and who we are. What do you dislike? Cuurrently there is nothing I dislike about Reputaion.com What problems are you solving with the product? What benefits have you realized? Gaining the ability to convert a clients bad experience into an opportunity to gain a cuatomer for life
05/09/19
Long-term user
What do you like best? My Customer Success Manager, Margi, is incredible - she literally makes my life easier and my program more successful. We are heavy users of the platform and have found that we lean on the platform to manage our online reputation in one dashboard. What do you dislike? The reliability of the reporting could be more precise. What problems are you solving with the product? What benefits have you realized? We are managing all 800+ locations in one location and ...
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05/09/19
Excellent Partner
What do you like best? Reputation.com provides a comprehensive solution for monitoring customer experience, taking action and gleaning insights. What do you dislike? As new tools have rolled out, there can be confusion as to which section of the platform to leverage - legacy tools or the beta tools made available in the navigation. Some functionality is only available in the beta solution or the legacy solution. What problems are you solving with the product? What benefits have you ...
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05/09/19
Great customer experience
What do you like best? Easy user interface for us and our employees. Great partner relationship with reputation.com. Great support from our CSM. We have great buy in from our employees. What do you dislike? Have a pain point with customer support team. Response time is lagging for our employees. Sometimes my ticket is answered twice by 2 different people causing confusion. What problems are you solving with the product? What benefits have you realized? Driving more customer reviews ...
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05/09/19
Reputation.com Ticketing System
What do you like best? The ticketing system that Reputation.com provides their clients is the most helpful resource for my company. We pull in every review we receive for each of the review publishing sites and have an open dialog about the review across our managers, directors, and vice presidents. What do you dislike? That not only publishers are able to be pulled in (Yelp What problems are you solving with the product? What benefits have you realized? Pulling in reviews across ...
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05/09/19
Great Experience
What do you like best? So many options on how to promote our business What do you dislike? At this time there is nothing I dislike about this product What problems are you solving with the product? What benefits have you realized? Connecting people and this has helped through our scores
05/09/19
Partners
What do you like best? I really enjoyed the reputation university it was super insightful for me and my colleagues. What do you dislike? Currently there is nothing i dislike about this product. What problems are you solving with the product? What benefits have you realized? Fixing our GMB pages.
05/09/19
Love the features!
What do you like best? Reputation.com is a super helpful tool that makes it easy to manage and reply to our company's Google and Facebook reviews. What do you dislike? One of the drawbacks of utilizing their management feature is that sometimes their team doesn't always respond to all of our reviews that come in, so I just keep an eye on it to make sure all reviews get replies. What problems are you solving with the product? What benefits have you realized? Reputation.com really ...
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05/09/19
User -Friendliness at it's best
What do you like best? Reputation.com is extremely user-friendly, complete with a very visual user-interface. All of your stats are right there and easy to action against. Not a lot of digging is required in this platform. What do you dislike? I dislike the manual process when it comes to review requesting right from the platform. I've found it to be a tedious process, especially since my company's business model calls for selecting differing templates for each and every doctor. What ...
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05/09/19
Customer Service Sets Reputation Apart
What do you like best? We love our Customer Success Representative the most. We've primarily used Reputation for our online listings data (more that, at least so far, the actual online reviews aspects and having a consistent, reliable, friendly person to always reach out to when the wild west of the world wide web is too much makes SUCH a huge difference. What do you dislike? We had a negative experience at the beginning of our time when a misunderstanding of our business structure ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
