Reputation.com Reviews in May 2025: User Ratings, Pros & Cons

Robust dashboards, great customer support and a fantastic plan to better online reputatio

What do you like best? Integrations with industry specific technology to allow automated review request workflows. We request reviews at appropriate times along the customer journey. What do you dislike? Sometimes beta features can be duplicated/forced - would prefer to have them fully vetted Recommendations to others considering the product: If you are looking for the most robust all in one solution for online reputation and social management this is it - business listings ...

A Year In

What do you like best? The ability for a large number of franchisees to use the software, but at a level we can control. What do you dislike? The pains that we were promised wouldn't be an issue, being an issue. Recommendations to others considering the product: Their relationship with Google has helped us! What problems are you solving with the product? What benefits have you realized? Verifying all google listings. The benefit of Rep.com being a Google Partner.

Reputation has it's ups and downs

What do you like best? The most helpful thing about REP is being able to have a single source of truth in one platform. What do you dislike? What I dislike about REP is the constant back and forth of validating if the correct and plentiful information provider to REP is actually transferring to GMB and other sites. What problems are you solving with the product? What benefits have you realized? We are solving duplicate listings with REP currently and have seen great rises in ...

Health Care System

What do you like best? The analytics dashboards are easy to read, customer service is top notch and the ability to make updates is smooth as well. I also love the recommendation engine for spotting issues wrong or needing updating within our locations. What do you dislike? My biggest issue is with the filtering and search for locations, both within the directory and within the reporting dashboard. There is no easy "universal" searching for the listings. Recommendations to others ...

Great Experience

What do you like best? What we like best about their product is the ability to manage multiple review sites from 1 dashboard, manage and update our Google Business listings, and monitor Google Q & As. What do you dislike? The most disappointing has been the turnover of our account managers. Recommendations to others considering the product: It's a great product What problems are you solving with the product? What benefits have you realized? We have excelled in review ...

Easy to Use Platform

What do you like best? Easy to use, good reporting, great dashboard to handle all review responses. What do you dislike? Contract terms are stricter than our portfolio would like. Would like to add social feature, but it is too expensive compared to other solutions. What problems are you solving with the product? What benefits have you realized? Multifamily property management portfolio needing a central location to respond to resident reviews. We are able to accomplish this. ...

A good platform with QA issues

What do you like best? They are very willing to help, and the platform itself is very necessary. What do you dislike? Their CSRs lack a consistency of knowledge, and manual errors have caused great client frustrations. Recommendations to others considering the product: Use them over Yext, but be sure your CSR is well versed in your business. What problems are you solving with the product? What benefits have you realized? listings cleanup as well as rating and review ...

Does What I Need

What do you like best? I like being able to break down the results into a per store basis. Simple to use. What do you dislike? Some shops I am unable to respond to reviews for because the Google accounts have issues. Which is fine but I wish I could filter these out when I am responding. I also seem to run into many glitches and there seems to be a lot of run-around when moving around the dashboard when it could be more streamlined. I do not like that if I want to switch from ...

Optimoz IT was a very good company and…

Optimoz IT was a very good company and the team members were also good. the environment was also nice. team members help in creating and innovating new ideas and help in achieving the goals.

Lead Social Media Specialist - Social Care

What do you like best? The ability to drill down what about our business is working and what is not so that we can become more proactive than reactive and in turn make operational changes. What do you dislike? There are no downsides from a business perspective, but there have been frustrations with platform usability. There are great bells and whistles to the platform, but only great when they are functional. What problems are you solving with the product? What benefits have you ...