Reputation.com Reviews in May 2025: User Ratings, Pros & Cons

Loving our Rep.com Partnership

What do you like best? Reputation.com has been so great as a partner. Their training is awesome and our Customer Success team has always been super helpful! Thanks, Marla Putty! What do you dislike? I'd love for packages for services to be more all-inclusive. It seems like everything is segmented and costs. It works, but would love for the product to be more about all it can offer vs. each thing being an additional item. What problems are you solving with the product? What ...

Great Insights

What do you like best? The ability to track all reviews in one location and respond; also the ability to solicit new reviews. What do you dislike? I would like to have access to Yelp! reviews. Recommendations to others considering the product: It's a solid tool for monitoring and soliciting reviews What problems are you solving with the product? What benefits have you realized? Ensuring that we see all of our reviews and respond. We're much more effective about dealing ...

Helped my business tremensously!!

What do you like best? Ease of use for both me and my customers What do you dislike? I do not dislike anything. It is easy to use for both me and my clients. I love it! Recommendations to others considering the product: You cannot go wrong with Reputation.com! What problems are you solving with the product? What benefits have you realized? Mostly review generation

Nothing but a positive experience.

What do you like best? In addition to comprehensive review aggregation, the support team behind the site/product has been nothing short of helpful and attentive. We are able to quickly go over features, issues and site usage to get the most out of our subscription. Having a representative that's available to help is key to using rep.com successfully. What do you dislike? Although not Reputations fault, no yelp integration - likely contract or conflict issues on a corporate level. ...

Reputations staff Taylor and Guy are great supporters!

What do you like best? Review management and social publishing are bar none the best features of this platform. What do you dislike? REPORTING! Guy said that it would be easy and he could send me what I needed and I never ever ever got it. Yext is superior to your citation management, (bus listings). What problems are you solving with the product? What benefits have you realized? Social publishing, growth metrics, Reputation score,

Reliable service, Great Support

What do you like best? The best feature of Reputation.com is the ability to monitor AND reply to all of your reviews across multiple 3rd party sites What do you dislike? There are some current issues with faecbook integration. Everything works fine but if Reputation.com will use up and lock some resources that won't be available with other services. It is jus the way it currently integrates. They are working on a resolution. Recommendations to others considering the product: ...

Easy Reputation Management

What do you like best? They collect from several major platforms and email the reviews to you, so you do not have to hunt down them down and let things slip through the cracks. They even have wording suggestions for many types of situations. What do you dislike? They do not include all sites. So, I have to remember to go check Yelp. Recommendations to others considering the product: Reputation.com is a huge convenience and time saver! They have reps assigned to your ...

Great platform to help manage your customer experience

What do you like best? The platform is very easy to use and provides you with actionable information. What do you dislike? Custom reporting feature can be improved. What problems are you solving with the product? What benefits have you realized? We needed a platform that allows us to capture the customer experience and also make it visible to other potential consumers. We have found that we are able to understand what aspects of our customer service needs to be improved ...

Reputation.com has been a game-changer for us!

What do you like best? We were rarely responding to reviews because they were scattered in different areas and not being seen immediately UNTIL we partnered with Reputation.com. Now, we see every review immediately and can hit the respond button and reply on the spot. We went from never responding to responding 100% over the last two years. What do you dislike? Sometimes I am researching a review and someone with reputation.com's team has already responded. This is a positive ...

Build your own reputation program with Reputation.com

What do you like best? Reputation.com has been a critical partner and technology solution for our organization as it continues to grow. As the digital world rapidly evolves, Reputation.com transforms alongside it to meet best practice, truly understanding their client's needs and predicting efficiently future needs. For example, we came to Reputation.com simply needing online business listing management. Now we are seeing the necessity of review management and review requesting, and they ...