Reputation.com Reviews in June 2026: User Ratings, Pros & Cons

Loving our Rep.com Partnership

What do you like best? Reputation.com has been so great as a partner. Their training is awesome and our Customer Success team has always been super helpful! Thanks, Marla Putty! What do you dislike? I'd love for packages for services to be more all-inclusive. It seems like everything is segmented and costs. It works, but would love for the product to be more about all it can offer vs. each thing being an additional item. What problems are you solving with the product? What ...

Great Insights

What do you like best? The ability to track all reviews in one location and respond; also the ability to solicit new reviews. What do you dislike? I would like to have access to Yelp! reviews. Recommendations to others considering the product: It's a solid tool for monitoring and soliciting reviews What problems are you solving with the product? What benefits have you realized? Ensuring that we see all of our reviews and respond. We're much more effective about dealing ...

Great platform to help manage your customer experience

What do you like best? The platform is very easy to use and provides you with actionable information. What do you dislike? Custom reporting feature can be improved. What problems are you solving with the product? What benefits have you realized? We needed a platform that allows us to capture the customer experience and also make it visible to other potential consumers. We have found that we are able to understand what aspects of our customer service needs to be improved ...

Helped my business tremensously!!

What do you like best? Ease of use for both me and my customers What do you dislike? I do not dislike anything. It is easy to use for both me and my clients. I love it! Recommendations to others considering the product: You cannot go wrong with Reputation.com! What problems are you solving with the product? What benefits have you realized? Mostly review generation

Nothing but a positive experience.

What do you like best? In addition to comprehensive review aggregation, the support team behind the site/product has been nothing short of helpful and attentive. We are able to quickly go over features, issues and site usage to get the most out of our subscription. Having a representative that's available to help is key to using rep.com successfully. What do you dislike? Although not Reputations fault, no yelp integration - likely contract or conflict issues on a corporate level. ...

Does What I Need

What do you like best? I like being able to break down the results into a per store basis. Simple to use. What do you dislike? Some shops I am unable to respond to reviews for because the Google accounts have issues. Which is fine but I wish I could filter these out when I am responding. I also seem to run into many glitches and there seems to be a lot of run-around when moving around the dashboard when it could be more streamlined. I do not like that if I want to switch from ...

A good platform with QA issues

What do you like best? They are very willing to help, and the platform itself is very necessary. What do you dislike? Their CSRs lack a consistency of knowledge, and manual errors have caused great client frustrations. Recommendations to others considering the product: Use them over Yext, but be sure your CSR is well versed in your business. What problems are you solving with the product? What benefits have you realized? listings cleanup as well as rating and review ...

Reputations staff Taylor and Guy are great supporters!

What do you like best? Review management and social publishing are bar none the best features of this platform. What do you dislike? REPORTING! Guy said that it would be easy and he could send me what I needed and I never ever ever got it. Yext is superior to your citation management, (bus listings). What problems are you solving with the product? What benefits have you realized? Social publishing, growth metrics, Reputation score,

Reliable service, Great Support

What do you like best? The best feature of Reputation.com is the ability to monitor AND reply to all of your reviews across multiple 3rd party sites What do you dislike? There are some current issues with faecbook integration. Everything works fine but if Reputation.com will use up and lock some resources that won't be available with other services. It is jus the way it currently integrates. They are working on a resolution. Recommendations to others considering the product: ...

Robust dashboards, great customer support and a fantastic plan to better online reputatio

What do you like best? Integrations with industry specific technology to allow automated review request workflows. We request reviews at appropriate times along the customer journey. What do you dislike? Sometimes beta features can be duplicated/forced - would prefer to have them fully vetted Recommendations to others considering the product: If you are looking for the most robust all in one solution for online reputation and social management this is it - business listings ...