Reputation.com Reviews in May 2025: User Ratings, Pros & Cons

Great platform to stay on top of reviews

What do you like best? It's very helpful to receive review notifications as they happen and be able to respond from within the platform. The reporting is top notch as well. What do you dislike? There are a few little quirks with some review sites. This may be an API issue. Recommendations to others considering the product: Utilize as many aspects of the platform as possible. There are some things even we are not plugged in to that would be beneficial for us to use. What ...

Huge value add!

What do you like best? The ability to manage reviews, surveys and social media all from one place. This has been a huge value add to our business and we have been able to make brand/online reputation important to everyone in the business not just a select few in our marketing team. What do you dislike? Our company utilizes all of the products reputation.com has to offer and there have been issues with the setup of some of the products and getting them resolved has taken longer than ...

Great service, Great data, just what we need

What do you like best? The survey feature gives us great customer insights, and our rep (Marla) at rep.com does an awesome job quickly helping us to implement changes and troubleshooting problems. What do you dislike? Our location get frustrated that if one person posts the same review on different places (facebook and google) the review counts against their overall review score twice. What problems are you solving with the product? What benefits have you realized? store ...

Easy to use platform to manage ALL your online reputation needs!

What do you like best? This software is very easy to use. The interface is clean and setup in a way that allows all users to easily navigate the software to find key metrics and features. I like the monthly reports that the system generates that shows the review standing and how we stack up against industry competitors. Reputation.com also has great customer service. Whenever things go wrong, such as a user getting locked out or incorrect credentials, the support team is quick and ...

Reputation.com

What do you like best? That you can find all reviews and listing information from multiple 3rd party sites in one place. We doing the SEO and Listing Management for a company with almost 1100 locations, so to have it all in one place is really helpful. What do you dislike? There have been a lot of errors and issues lately, that have caused problems with our client. What problems are you solving with the product? What benefits have you realized? Having one place to see ...

Best Platform In My Tool Kit

What do you like best? Reputation.com's service is attentive, and their onboarding process simple. The platform is straightforward, and new users learn to navigate quickly. The reporting is agile, customizable, and objective. We use the reporting data in our associate bonus programs. Reputation.com has helped us grow star ratings and reputation scores across our 14 locations. The accessibility of the platform allows associates to measure their actions and visualize the impact of their ...

Extremely valuable for our business and guest experience

What do you like best? Reputation.com has been a great tool for our organization and daily business practices. It gives a clean and easy way to manage guest feedback in a way that would take exponentially longer without it. Plus, the additional features like the Reputation Manager App have greatly impacted our ability to obtain positive feedback so our review sites accurately portray a guest experience. What do you dislike? Sometimes the platform can be a bit glitchy, but ...

Every aspect of reputation management at your fingetios

What do you like best? Seamless accessibility to all businesses within my company. Ability to monitor interactions and social media posts. What do you dislike? I wish there was more functionality in regards to website reach. Maybe additional websites such as yelp. Recommendations to others considering the product: Please consider implementation with RentCafe in terms of reporting What problems are you solving with the product? What benefits have you realized? We are ...

Review

What do you like best? Ability to identify issues on specific locations. What do you dislike? Filters availability on some screens, filters changing when you access different screens, historical data plotting views What problems are you solving with the product? What benefits have you realized? Identifying negative trends to reduce amount of negative reviews for clients.

Daily user

What do you like best? Reputation.com keeps me up to date on all my client reviews and gives me great reporting options. Timely notifications help us stay on top of customer sentiment. The dashboard makes view makes it very convenient to see new reviews and to respond to them. If I need to inform another team member about a new review, then I can forward it to them for input. Also, I'm able to give others varying levels of access to the platform based on their role. If someone only needs ...