Reputation.com Reviews in June 2026: User Ratings, Pros & Cons

Reputation.com Review

What do you like best? Our company like the ability to drill down to problem locations and uncover what is causing a low reputation score. What do you dislike? Working through issues of missing listings and missed opportunities. What problems are you solving with the product? What benefits have you realized? Auditing and cleaning up over 1,000 Google My Business listings.

Good platform to manage reviews

What do you like best? Our company has more than 60 locations. Reputation.com is a tool that we use every day to manager and respond to reviews, and to manager our online listings. What do you dislike? The account representatives are very friendly, however, it takes several days to have help tickets resolved. What problems are you solving with the product? What benefits have you realized? Reputation.com has improved our ability to respond to reviews in a timely manner. Their ...

Decent Service at an Amazing Cost

What do you like best? The off-the-shelf cost is a bit much, but you can negotiate much lower (50% lower if you have 60+ locations) What do you dislike? Social Media widget is buggy and not ideal. Updates and fixes are slow. Listings management is unintuitive. What problems are you solving with the product? What benefits have you realized? It's a great solution for the cost - streamlines reviews for all our 100+ locations.

Reputation is very knowledgeable and quick to respond!

What do you like best? Perry at Reputation is our rep and has been awesome to work with! He fills me in whenever there's new information regarding GMB and is always on top of his stuff! What do you dislike? I would like to be told about upcoming roll outs or new features that GMB has prior to having to find out myself. I often go to my rep with a new roll out and that is the first they have heard of it. What problems are you solving with the product? What benefits have you ...

Postivie experience but not without some issues.

What do you like best? They have claimed pages and are consistent with providing support when needed. What do you dislike? At times, team lacks attention to detail with unclear and unspecific answers for when issues arise. What problems are you solving with the product? What benefits have you realized? Rep.com has provided consistency to pages and allowed brand to be claimed without the work it would take to do it yourself.

I enjoy the efficiency of receiving and responding to our reviews from one tool

What do you like best? I can see all the reviews across our organization of approximately 200 franchise pages. I like the reporting tools that I can customize to suit what data I'm looking for. What do you dislike? Its not easy to group franchises together to see all of their data for a specific territory. What problems are you solving with the product? What benefits have you realized? Its convenience in being able to respond to all positive reviews received in a specific ...

Reputation.com is Useful

What do you like best? I like how it's a central platform that allows you to manage reviews for multiple platforms. It's aesthetically pleasing, and it offers a lot of solutions when it comes to social media management as well as review monitoring and responding. What do you dislike? I dislike how it can be hard to navigate/find what you're looking for. It can be overwhelming as they are so many features to the platform so it definitely takes some getting used to when using the ...

It's all about your online Reputation

What do you like best? The CSM is knowledgeable and works with you on any issues that may arise. The platform is user friendly and intuitive. What do you dislike? Not being able to link it with our internal CRM and gather information through an API. Many of the information has to be shared manually. In addition from a business standpoint not being able to gather who is who when leaving a review in order to address any issues that the client may have. Recommendations to others ...

Reputation.com Experience

What do you like best? The ease of use for our employees to respond to reviews and post to social media. What do you dislike? We seem to have connection issues with our social media accounts on a regular basis. Recommendations to others considering the product: It is cost effective and has a user friendly platform that a variety of skill levels can use. Notifications help keep your teams aware when reviews and questions coming in requiring action. What problems are you ...

Buyer beware

Buyer beware. This company makes false promises. If I could rate them 0 stars, I would. It's hard to manage your reputation score with incomplete data coming from its platform. When problems were found the Reputations team were unable to fix the issues. Company executive to NOT care about their customers. There are other Reputation management companies out there that can do a much better job. Don't waste your money on this one.