Reputation.com Reviews in May 2025: User Ratings, Pros & Cons

Reputation.com is Useful

What do you like best? I like how it's a central platform that allows you to manage reviews for multiple platforms. It's aesthetically pleasing, and it offers a lot of solutions when it comes to social media management as well as review monitoring and responding. What do you dislike? I dislike how it can be hard to navigate/find what you're looking for. It can be overwhelming as they are so many features to the platform so it definitely takes some getting used to when using the ...

It's all about your online Reputation

What do you like best? The CSM is knowledgeable and works with you on any issues that may arise. The platform is user friendly and intuitive. What do you dislike? Not being able to link it with our internal CRM and gather information through an API. Many of the information has to be shared manually. In addition from a business standpoint not being able to gather who is who when leaving a review in order to address any issues that the client may have. Recommendations to others ...

Good Starting Point for Reputation and Directory Managment

What do you like best? They are able to connect to our system in order to send out review requests to our customers. We've seen an increase in reviews to all of our stores because of this automated outreach. I also like that I am able to respond to reviews via their platform as soon as they come in. In addition, the email alerts are great for staying on top of things. What do you dislike? There is not enough control over A/B testing when it comes to review requests. I've had to to ...

Reputation.com Review

What do you like best? Our company like the ability to drill down to problem locations and uncover what is causing a low reputation score. What do you dislike? Working through issues of missing listings and missed opportunities. What problems are you solving with the product? What benefits have you realized? Auditing and cleaning up over 1,000 Google My Business listings.

Good platform to manage reviews

What do you like best? Our company has more than 60 locations. Reputation.com is a tool that we use every day to manager and respond to reviews, and to manager our online listings. What do you dislike? The account representatives are very friendly, however, it takes several days to have help tickets resolved. What problems are you solving with the product? What benefits have you realized? Reputation.com has improved our ability to respond to reviews in a timely manner. Their ...

Car Toy review of Reputation.com

What do you like best? The ability to accept or reject posts created by other users What do you dislike? Only being able to post 1 image on Instagram Recommendations to others considering the product: Would recommend. What problems are you solving with the product? What benefits have you realized? We are in the process of allowing staff from out 48 locations to post to the own location's social pages. The ability to accept or reject content submitted by the locations ...

Decent Service at an Amazing Cost

What do you like best? The off-the-shelf cost is a bit much, but you can negotiate much lower (50% lower if you have 60+ locations) What do you dislike? Social Media widget is buggy and not ideal. Updates and fixes are slow. Listings management is unintuitive. What problems are you solving with the product? What benefits have you realized? It's a great solution for the cost - streamlines reviews for all our 100+ locations.

Reputation.com Experience

What do you like best? The ease of use for our employees to respond to reviews and post to social media. What do you dislike? We seem to have connection issues with our social media accounts on a regular basis. Recommendations to others considering the product: It is cost effective and has a user friendly platform that a variety of skill levels can use. Notifications help keep your teams aware when reviews and questions coming in requiring action. What problems are you ...

Postivie experience but not without some issues.

What do you like best? They have claimed pages and are consistent with providing support when needed. What do you dislike? At times, team lacks attention to detail with unclear and unspecific answers for when issues arise. What problems are you solving with the product? What benefits have you realized? Rep.com has provided consistency to pages and allowed brand to be claimed without the work it would take to do it yourself.

Buyer beware

Buyer beware. This company makes false promises. If I could rate them 0 stars, I would. It's hard to manage your reputation score with incomplete data coming from its platform. When problems were found the Reputations team were unable to fix the issues. Company executive to NOT care about their customers. There are other Reputation management companies out there that can do a much better job. Don't waste your money on this one.