Reputation.com Reviews in May 2025: User Ratings, Pros & Cons

I have a current contract for Reputation Management of orthopaedic practice

What do you like best? Alerts to online reviews is nice to have although it would be good to have industry sector customized for healthcare. What do you dislike? Not too many tools or services that actually do the "management" of the reviews for us. What problems are you solving with the product? What benefits have you realized? Our overall online scores are rising due to the increase in review requests made by my organization

Fantastic tool for multi-site companies looking to enhance their local reputations

What do you like best? The reviews module has been the best tool for improving our team's efficiency. The pre-set responses - which we've been able to adapt to fit out tone-of-voice - have made it easy to shape & structure a reply to reviews without starting from scratch every time. Also, the multi-site boost functionality has saved us a significant amount of money, now instead of paying admin temps to set-up individual Facebook boosts we can do it through the tool in a matter of ...

Great social media resource to enhance the patient experience.

What do you like best? The ability to consolidate Google Review, Facebook & cell phone texts for patient interaction has been so easy with Reputation.com! What do you dislike? Honestly there is nothing that qualifies as a dislike with Reputation.com thus far. Recommendations to others considering the product: Know how to capture the right demographic. What problems are you solving with the product? What benefits have you realized? Patient engagement following a visit ...

great software, easy setup

What do you like best? consolidation of services into a single platform What do you dislike? Some of the custom reporting is tricky to configure What problems are you solving with the product? What benefits have you realized? consolidation of reporting and improving management of business listings; previously these were in disarray, were now able to effectively manage and report on success

One stop shop for reputation management

What do you like best? The dashboard is intuitive. It makes managing multiple review sites much easier. The reporting tool is robust and customizable. Our account rep is a pleasure to work with and is super responsive. What do you dislike? There are aspects of the platform that are currently under construction. What problems are you solving with the product? What benefits have you realized? Review site management, local listing management, and social listening/posting.

Turnkey Help for Your Business

What do you like best? Reputation.com makes my life so much easier. They handle the request for review, responding to the reviews and alerting us when we need to respond. What do you dislike? I can't think of anything I dislike. If anything doesn't go well, it's usually on our end. What problems are you solving with the product? What benefits have you realized? We are car people, and we have a thousand things pulling us in any number of directions at one time. We often don't ...

Great platform

What do you like best? I love being able to manage our reputation all in one spot. What do you dislike? The one think I think could be better, is better reporting capabilities for social media. I'd like to be able to customize my reporting a little more than is available on this platform. What problems are you solving with the product? What benefits have you realized? We are able to post to our 35+ social media properties and manage the reviews, responses, and a host of ...

Fantastic System

What do you like best? Centralized management of reviews from all sites to create efficiencies for our teams. It allows us to monitor not only individual reviews or average star ratings, but to take a broader look at reputation management as a whole. What do you dislike? Compatibility with Yelp would be helpful. Recommendations to others considering the product: Affordable and efficient system. What problems are you solving with the product? What benefits have you ...

Reputation is very knowledgeable and quick to respond!

What do you like best? Perry at Reputation is our rep and has been awesome to work with! He fills me in whenever there's new information regarding GMB and is always on top of his stuff! What do you dislike? I would like to be told about upcoming roll outs or new features that GMB has prior to having to find out myself. I often go to my rep with a new roll out and that is the first they have heard of it. What problems are you solving with the product? What benefits have you ...

I enjoy the efficiency of receiving and responding to our reviews from one tool

What do you like best? I can see all the reviews across our organization of approximately 200 franchise pages. I like the reporting tools that I can customize to suit what data I'm looking for. What do you dislike? Its not easy to group franchises together to see all of their data for a specific territory. What problems are you solving with the product? What benefits have you realized? Its convenience in being able to respond to all positive reviews received in a specific ...