Relatient Reviews in June 2025: User Ratings, Pros & Cons

"Easy to use for the office and the patient."

What do you like best about Relatient? Having multiple confirmation or cancelation options. Being able to quickly put together phone or text messages at any time to mass send to patients. What do you dislike about Relatient? There have been a few occasions that file uploads did not happen as they were supposed to. Recommendations to others considering Relatient: An easy company to work with and a valuable tool for patient care. What problems is Relatient solving and how is that benefiting ...

"Has really cut down on no shows!"

What do you like best about Relatient? Relatient has helped alleviate the need for staff to take time to contact patients for appointment reminders. It has helped reduce our number of no shows by reminding patients of upcoming appointments, even on day of with a text reminder. What do you dislike about Relatient? My only wish is that the text and email would come using our office number/email as the contact so patients would pay attention more often to it. They tend to ignore the phone call ...

"Great product that integrates well with workflow"

What do you like best about Relatient? The ability to see our entire set up in the admin panel is very helpful and the fact that we can integrate into our EMR's workflow effortlessly is golden. What do you dislike about Relatient? I would like a bit more granular self serve, so i could adjust timing and messaging without support. What problems is Relatient solving and how is that benefiting you? We have updated our Covid policies that are sent out and use the billing function to a great ...

"Relatient use for our healthcare practice"

What do you like best about Relatient? Relatient integrates into our Allscript platform, automatically pulls patient information, then sends out collateral to our patients. This has been a helpful product for retaining patients and providing them a good experience. We have seen an increase in returning patients to to this product. What do you dislike about Relatient? There is nothing I dislike at this time. What problems is Relatient solving and how is that benefiting you? Patient ...

"Efficient patient communication"

What do you like best about Relatient? patients are contacted for 3 days prior to their appointments, that gives them ample time to inform us if they need to cancel or resched and time for us to fill that spot. What do you dislike about Relatient? the way the daily reports are communicated What problems is Relatient solving and how is that benefiting you? less likely for patients to no show

"Ease of use"

What do you like best about Relatient? Support is good when we have an issue. Allscripts seems to be the issue when we have one. What do you dislike about Relatient? Allscripts response back to your group to resolve an issue What problems is Relatient solving and how is that benefiting you? No Show rates reduced

"Fantastic Software!"

What do you like best about Relatient? I like that it is compatible with our EMR software, reducing added work. What do you dislike about Relatient? Waiting on the Marketing program to also integrate with the EMR Software we use. Recommendations to others considering Relatient: It really combines patient communications and marketing while integrating with our EMR Software. A great on-stop-shop! What problems is Relatient solving and how is that benefiting you? Saved admin time. Multiple ...

"MD Pay in Healthcare"

What do you like best about Relatient? The ease of patients being able to pay, online, from their phone, budget plan capabilities. What do you dislike about Relatient? Not being able to do partial refunds, this is suppose to be in the works but is a challenge for. Recommendations to others considering Relatient: Customer service is excellent, Set up was easy , our implementation specialist was knowledgeable and on point. One thing to consider is if relatient is your only avenue of accepting ...

"Easy, accurate, and great for patients. "

What do you like best about Relatient? The manner in which they collect data ensures patients always get reminders. What do you dislike about Relatient? We had to deal with the old vendor until we landed Relatient. Recommendations to others considering Relatient: They are great. Don't hesitate to use them. What problems is Relatient solving and how is that benefiting you? Consistent reminders and lower no show rates.

"Relatient is an excellent 3rd party vendor for appointment reminders!"

What do you like best about Relatient? The ability to receive responses from our customers on whether they will confirm or cancel their upcoming appointment. Relatient also ensures we are compliant with TCPA law by maintaining the number of times we text a patient in a week. What do you dislike about Relatient? The customer service response time hasn't been great at all. It's not uncommon to put in a ticket and wait more than a week to receive confirmation that someone is reviewing it or a ...