Reamaze Reviews in May 2025: User Ratings, Pros & Cons

Großartig für den Kundenservice

What do you like best? Was ich an Reamaze mag, ist, dass es viele Funktionen und verschiedene Möglichkeiten hat, mit Ihren Kunden zu kommunizieren. Zum Beispiel gibt es Live-Chat, Social Media und SMS. Ich denke, dass das heutzutage nicht mehr in dieser Art von Software zu sehen ist. Der Support-Service von Reamaze ist immer so hilfreich und freundlich und sie antworten uns immer, wenn wir nicht wissen, wie man etwas benutzt. Die Ästhetik und das Design der Software ist unglaublich, mit ...

Great customer messaging platform that works like a helpdesk and CRM.

What do you like best? This is the perfect platform if you're looking for a hybrid helpdesk with CRM features, being abel to message customers automatically, and if you need a shared inbox. The features are well thought out and intuitive to use. Plenty of features with access controls for all my team. Works with all our stuff like email and social media. What do you dislike? Not all of our staff members talk to customers but need to see stuff. Reamaze doesn't offer free seats or temporary ...

Great for retaining and converting customers. Much more than a helpdesk.

What do you like best? I really wanted to love intercom because it was the first product that went beyond helping customers. But honestly their product is not that impressive and quite expensive. Reamaze does exactly what intercom does (for what we need and at a consistent price point. It has helpdesk. It has customer messaging. It has FAQs for customer education. Except it doesn't cost you an arm and a leg. What do you dislike? Reamaze is an underdog. There still needs to be some fine ...

A modern SaaS business willing to go the extra mile to help customers.

What do you like best? I'm in love with Reamaze's support team. They're incredibly helpful, proactive, and willing to listen to our issues, questions, and feedback. It's increasingly difficult to find businesses like this nowadays. We will always hear back from them and they always follow up. Their product platform is outstanding, offering a wide range of features we need as a small healthcare facility. What do you dislike? Reamaze is a robust platform and like a lot of powerful platforms ...

Perfect platform for shared inbox, customer messaging, and customer education.

What do you like best? Reamaze is best alternative to a platform like Intercom or Drift and is much more than Zendesk or Freshdesk. It's core features are helpdesk and live chat but there are features that will allow sales and marketing teams to flex their muscles along with customer service people all on the same app. Very powerful stuff. My favorite? The pricing of Reamaze is amazing. Intercom charges by number of customers which we have a lot of so it's very expensive. Reamaze is per ...

The most modern helpdesk and live chat platform for a growing business. Great customer support too.

What do you like best? Re:amaze is feature packed and incredibly user friendly. The team is very feedback driven so whatever you suggest can actually get implemented on time. Working with large software companies can be a real pain but Re:amaze is a medium sized company that really listens to its customers. What do you dislike? I use Re:amaze live chat almost everyday but only the real time version. I don't particularly like the always-on enterprise live chat. It may work for some ...

Super easy to use. Great customer service.

What do you like best? Ability to see what customers are doing. What do you dislike? There is no native translation feature so I have to translate everything myself but this is not a huge problem. Recommendations to others considering the product Definitely try it out. Seems like a diamond in the rough. What business problems are you solving with the product? What benefits have you realized? I originally tried Reamaze for customer support but found that it does a lot more than that. It ...

Awesome platform for helpdesk and customer communications.

What do you like best? Easy to use platform. Great pricing and packed full of useful features. What do you dislike? Nothing really. The platform can use a touch of a UI update but the team is already working on that. KB needs some more customization options. Recommendations to others considering the product Make sure to sign up for a demo of the platform. What business problems are you solving with the product? What benefits have you realized? Customer engagement, cart abandonment, ...

Simple but powerful project management tool for small teams

What do you like best? Keep info in one place, great support, easy to implement. Great tools to add channels like FB, Instagram, Chat, phone. What do you dislike? Not much to dislike really. The collision notification doesn't apply to our team but is not an editable option. Recommendations to others considering the product I am sure there other platforms solving similar issues but this one is easy to understand. What business problems are you solving with the product? What benefits have ...