Reamaze Reviews in May 2025: User Ratings, Pros & Cons

Best User Experience for Our Needs

What do you like best? The Live view is very useful. Chat is always responsive and our customers love the simplicity. What do you dislike? Would like a little more customization options. Especially on the support portal What business problems are you solving with the product? What benefits have you realized? Its our complete technical support solution. It keeps us in communication with everyone of our clients in an efficient manner and allows us to resolve issues quickly and effortlessly.

Re:amaze will help organize your team workflow and increase efficiency to free up time.

What do you like best? Personal Accountability, as well as how smart the filter and email sorting is. It makes allocating responsibilities among the team easier and more efficient. What do you dislike? How hard it is to forward, cc, do some normal email functions. I wish I could import my outlook contacts and have a personal email section of reamaze so that i could eliminate my use of outlook. I also wish the bolded emails were more bold. Recommendations to others considering the product ...

Great support product

What do you like best? That a conversation can go from a chat with a client to an email and back again. Also that I can respond via a mobile device. What do you dislike? Process of attaching files. I wish they showed inline with a conversation with the text that references the image. What business problems are you solving with the product? What benefits have you realized? Providing customer support for our software product. We are better equipped to provide support no matter where we ...

Perfect for Shopify - Not so if you also Amazon!

What do you like best? Awesome support and an ever improving connection with Shopify. What do you dislike? Not yet having integrated with Amazon messages for Customer Support Recommendations to others considering the product Awesome for Shopify - not so for Amazon Support! What business problems are you solving with the product? What benefits have you realized? Customer Support

Easy email client for any business, small or large

What do you like best? Multiple email accounts can be linked to 1 primary email, and assigned to anyone within the company What do you dislike? Small delays on receiving pictures but other than that it works well. What business problems are you solving with the product? What benefits have you realized? Technical support, order, and customer service.

Pleasant and aesy to use

What do you like best? I like how easy Re-Amaze is to navigate and communicate with customers. What do you dislike? I haven't found anything that I dislike yet. What business problems are you solving with the product? What benefits have you realized? Cutomer service, its easy to streamline conversations with customers and co-workers.

review

What do you like best? let customers contact us on the fly via chat What do you dislike? have to re-sign into the app often. there's a delay in getting chat emails sent to me so I can reply via email (the reply via email is awesome though when it works What business problems are you solving with the product? What benefits have you realized? customers can chat us in real time so we can book more

Simplifies Group Customer service

What do you like best? This system keeps things from falling through the cracks. We like being able to see who is working on a project What do you dislike? Sometimes attachments don't process correctly Recommendations to others considering the product Pretty painless switch. We enjoy the Shopify integrations. What business problems are you solving with the product? What benefits have you realized? clear, effective CS communications are much easier. We now have a much quicker response time.

THE BEST tool for eCommerce customer support

What do you like best? Re:amaze changed our business and customer support for the better. Re:amaze has very deep integrations with our ecommerce platform (Shopify and all the channels we use to communicate with our customers, including social media, email, and live chat. This creates a single all-in-one view of a customers entire relationship with us enable us to really personalize our support. Also, the highly customizable brand experience in every aspect of Re:amaze from the colors to ...

Reamaze Review

What do you like best? Reamaze offers a plethora of cool features including: messaging, site monitoring and live chat. This solution places all of your social media conversations in one location and helps you handle day to day transactions with ease. What do you dislike? Nothing! This app does it all and is the only app that properly manages multiple brands. Highly recommend!! Recommendations to others considering the product Don't hesitate! It's simple to implement and use and their ...