Reamaze Reviews in June 2026: User Ratings, Pros & Cons

Simply... well... amazing!

What do you like best? I have a simple to use interface that keeps me on track! What do you dislike? I’d like an option to bulk resolve on mobile devices. Having to go in one at a time is annoying! What business problems are you solving with the product? What benefits have you realized? Customer service in an instant! Being in contact w my customers in a timely manner has increased our productivity!

Great Platform

What do you like best? Emails and continuous conversation is great! What do you dislike? The app could be better and I constantly get logged out. What business problems are you solving with the product? What benefits have you realized? Always on communication with my customers

BEST CHAT SUPPORT

What do you like best? I like how easy it is to setup and when there are questions the team responds quickly and the online resources are easy to understand. What do you dislike? Some features seem to be missing but when brought to their attention they consider them all. What business problems are you solving with the product? What benefits have you realized? Customer Support & Order Tracking

Easy to setup & manage teams

What do you like best? The interface is great. Friendly and approachable and isn't intimidating to people on our team without much tech experience. What do you dislike? I think the way that replies are handled could be improved (as in the thread..., at least as it relates to the inboxes OUTSIDE of ReAmaze. I do like the ReAmaze interface, but on Gmail, it get very sloppy. What business problems are you solving with the product? What benefits have you realized? Small team, TONS of emails. ...

Excellent communication aggregator and communicator

What do you like best? I like that our SMS, email, and other channels of communication are in the same place and can be easily managed in one plane of glass. What do you dislike? The mobile app is not as fast as it could be. Each scren has to be refreshed. I believe it is a web app within the iPhone app. What business problems are you solving with the product? What benefits have you realized? Having to check multiple communication channels.

The Best Customer Messaging System for eCommerce

What do you like best? Reamaze is very easy to use and syncs information with Shopify and rewards software that is essential for customer service reps. What do you dislike? There's not much to dislike, although we do seem to get less live chats than when we used zendesk or Livechat. I'm unsure of the reason for this. Recommendations to others considering the product Great platform and highly recommended by Shopify Plus Merchants What business problems are you solving with the product? ...

Great Customer Service Management App

What do you like best? I like how all of our communications channels for all of our brands are unified under one interface. What do you dislike? Haven’t found anything yet that is a limitation of the system. What business problems are you solving with the product? What benefits have you realized? Tying together various e-commerce businesses via Reamaze has been great for our efficiency.

Small Company Selling on Multiple Channels

What do you like best? I like that all our emails from all our channels are in one place. What do you dislike? More workflow options to auto resolve messages. What business problems are you solving with the product? What benefits have you realized? Organization and follow up, assigning tasks to other employees.

THE BEST tool for eCommerce customer support

What do you like best? Re:amaze changed our business and customer support for the better. Re:amaze has very deep integrations with our ecommerce platform (Shopify and all the channels we use to communicate with our customers, including social media, email, and live chat. This creates a single all-in-one view of a customers entire relationship with us enable us to really personalize our support. Also, the highly customizable brand experience in every aspect of Re:amaze from the colors to ...

Reamaze Review

What do you like best? Reamaze offers a plethora of cool features including: messaging, site monitoring and live chat. This solution places all of your social media conversations in one location and helps you handle day to day transactions with ease. What do you dislike? Nothing! This app does it all and is the only app that properly manages multiple brands. Highly recommend!! Recommendations to others considering the product Don't hesitate! It's simple to implement and use and their ...