Reamaze Reviews in May 2025: User Ratings, Pros & Cons

Engaging platform to solve client needs

What do you like best? always accessible client experience not only on our website but on media platforms as well. What do you dislike? with the email and social media feed sometimes it can be overwhelming Recommendations to others considering the product do it not only would you feel more connected with your client base you will see a increase in purchases related to the better connectivity What business problems are you solving with the product? What benefits have you realized? ...

Excellent!

What do you like best? Makes providing support to our customers simple and user friendly. What do you dislike? Nothing to dislike, the product does what it needs to, and support is on hand if you need them. Recommendations to others considering the product Reamaze lets you provide quick and simple support to your customers via multiple channels, new users can be trained on its use within minutes. What business problems are you solving with the product? What benefits have you realized? ...

Game changer for your business

What do you like best? We have all our emails, social media accounts, which transfers to slack all automated because of this service. What do you dislike? Nothing I can think of... Maybe that it's not free? haha What business problems are you solving with the product? What benefits have you realized? Not missing out on responding to customers asap.

Love This Program

What do you like best? The ability to talk to customers in real time is just amazing. Plus to see the progress where they are at in the checkout process. What do you dislike? I honestly think there are no issues with this program. It is that great What business problems are you solving with the product? What benefits have you realized? The problem we are solving is if customers get frustrated and cannot find something on the website, we can step in and help them find it. This way, we ...

Best Switch Ever From Gorgias!

What do you like best? I like how I can see live stream when customers are online, and what their typing during chat. It really comes in handy. What do you dislike? Nothing really, I used many other companies till Reamaze, discontinued our plan with others, and this is by far the best. Recommendations to others considering the product If we can have better chat looks, make it look more up to date. I would love to also have the notification sound on for Safari. It works from Chrome but ...

Great Solution

What do you like best? Re:amaze has an easy to use interface and is customizable for all business sizes. What do you dislike? Would love a way to create custom ""Folders" for the Inbox to better organize incoming emails. Recommendations to others considering the product Definitely recommend. I tested several HelpDesks and found Re;amaze to be the best. Excellent customer service too. What business problems are you solving with the product? What benefits have you realized? I love how ...

Very easy to keep up with your buisness

What do you like best? I like that it is live action with our customers. It updates very fast and I can separate inquires in easy categories. What do you dislike? At this moment this program is great and making my job easy. Recommendations to others considering the product This will keep everything in 1 program, and make it easier to assist your customers and employees. Its easy to understand and follow. It live and fast response. What business problems are you solving with the ...

Re:amaze is Awesome

What do you like best? The best thing I like about re:amaze is that is allows be to get emails/messages all in one place- i don't have to check Facebook, email and site messages What do you dislike? My facebook channel sometimes gets disconnected What business problems are you solving with the product? What benefits have you realized? The biggest benefit is time saved and no missed communication with customers

Reamaze makes answering customer inquiries easier than ever.

What do you like best? The layout of the main screen allows you to quickly see how many customers you have to help. What do you dislike? The several different tabs be difficult to differentiate depending on your setup. What business problems are you solving with the product? What benefits have you realized? We receive several customer calls, emails, and messages each day. Reamaze helps us keep this answered quickly.

Very intuitive and easily configured

What do you like best? The configurability and administration is easy to learn. I like the multi- brand feature and all the modern communication channels (chats, SMS, email with IM style chat (rather than live chat. The “embeddablles” builder is flexible and efficient, too. Lastly, the FAQ ( Knowledge Base feature is great. Altogether the help desk does a great job of timely help and self service for my customers What do you dislike? More customizations for the embedable lightbox and ...