Reamaze Reviews in June 2026: User Ratings, Pros & Cons

Remaze Review

What do you like best? I like how everything groups together, also when I reply it closes out the email automatically! What do you dislike? I don't dislike anything about Remaze - I find it very easy to use! What business problems are you solving with the product? What benefits have you realized? It provides easy access to emailing, texting and Facebook with my customers

Nice way to centralize all our support channels

What do you like best? I like that everything come in to a central place so multiple people can access responding to customer questions What do you dislike? we tend to accidientally have two people working on a customer at the same time. They have stuff to mitigate that but it does still happen on occasion. Wish it supported Instagram DMs and Reddit messages too. What business problems are you solving with the product? What benefits have you realized? bringing all our customer service ...

Userfriendly and Innovative

What do you like best? You are able to cutomize the setup to your specific case and needs. What do you dislike? We have a number of small sites,, each having a specific support manager. Currently the pricing structure is more friendly if you are running few larger sites. What business problems are you solving with the product? What benefits have you realized? Moving more support requests away from phone support, to email or chat based support.

We found new customers almost instantly

What do you like best? One of the best features of re:amaze is the ability to see in real time how customers are interacting with the online store What do you dislike? We don't have any complaints or dislikes at this time. What business problems are you solving with the product? What benefits have you realized? We found new customers almost instantly. The easy to use, friendly chat gives customers incentive to send a quick message and start the conversation.

Perfect Chat system for any size business

What do you like best? The ease of access is our favorite quality. The system is very easy for everyone to use and understand. What do you dislike? The only thing we dislike is our time available to really learn to utilize all functions. Recommendations to others considering the product It is a great system for "Chat" with customers. It definitely has increased AOS for us. What business problems are you solving with the product? What benefits have you realized? Customers who are on the ...

A great product for our online store

What do you like best? It is so nice to have one location where we can see all of our customers questions. What do you dislike? I don't have any dislikes. Re:amaze has been very helpful for us. What business problems are you solving with the product? What benefits have you realized? We no longer have to log in to facebook and an email for store contacts. Everything comes right in to re:maze. It is nice to be able to see that the customer is typing a reply.

I like Reamaze

What do you like best? The connectivity between emails and creating a hub for each customer so we can refer to it. What do you dislike? The layout could be simplified and more intuitive, like Gmail. What business problems are you solving with the product? What benefits have you realized? We can now better organize the interactions my coworkers and I have with each customer.

organized all my messages in one central place.

What do you like best? I really like how easy the platform is to use and that it has the ability to answer text messages What do you dislike? One thing the I dislike is that it can be a bit difficult to find old or resolved messages in the search bar. What business problems are you solving with the product? What benefits have you realized? Having multiple messaging platforms received in one place making it easy to answer them all in one place so that nothing gets missed.

Great Multi-Channel Support Tool

What do you like best? We like how you can consolidate all of your messaging with customers on all channels into one platform. We also like the FAQ Articles and the ability to embed them. Plus the chat bot is able to search FAQ to prevent unnecessary customer service contacts. What do you dislike? We have had problems filtering Facebook messages that have already been answered by our Messenger bot. I would like to see tighter integration to channels like Amazon, eBay, Walmart, etc.... to ...

Best All-In-One Solution!

What do you like best? Reamaze is great for tying in multi-brands, and multi-channels all-in-one. No needs for separate accounts, etc. What do you dislike? Would like for Reamaze to track CallerID with AirCall so we know who left us a message and the voicemail is tied to the Customer Account in Reamaze. What business problems are you solving with the product? What benefits have you realized? We own/manage multiple brand eCommerce companies and Reamaze is awesome for getting everything ...