Reamaze Reviews in September 2026: User Ratings, Pros & Cons

Love this App!

What do you like best? I absolutely love this app and it is worth the cost per month. It works SO WELL and gives our site such a professional feel. I have had a lot of clients reach out through it and because they get my personal attention, they have become very loyal customers. I REALLY love that there is an app so I can reply anywhere that I am located. What do you dislike? Nothing so far! There is a LOT that I am still learning about this app and I feel like it will take a while to ...

Powerful connectivity tool

What do you like best? The platform excels at connecting different aspects of our business, from sales to warranty to marketing inquiries. We've been able to respond faster thanks to the ability to assign emails and tasks to each department. What do you dislike? When starting out it we found it hard to pull ourselves away from Outlook and other previously used email tools. What business problems are you solving with the product? What benefits have you realized? The inter-departmental ...

Overall a great one stop interface to manage our customers

What do you like best? I like that I can collaborate with my team within the same platform as managing customers. What do you dislike? I feel that the spam filters could be better. We get a lot of junk sometimes. Also, we would like to bulk delete emails as opposed to archiving them first then deleting them. What business problems are you solving with the product? What benefits have you realized? We run 17 different store and require to manage the customer service for all of them.

good service

What do you like best? highly customization options available for integrated intelligent adaption. All social media and customer interaction from one single place Lot of integration option Intelligent smart controls to for automated customize behavior on user interaction I specially love this feature as you can help your clients navigate better What do you dislike? Price for live chat is too high for me as a small business . I wish if the price points for live chat support was ...

The right mix of features at the right price

What do you like best? Reamaze provides a lot of value for the price. There are a lot of vendors in the live web chat/support desk/knowledgebase space. Reamaze is set apart by its wide set of services (embeddable knowledgebase, live web chat, automated replies, social monitoring/multichannel support at a solid price. They also have a mobile app so I (and other support reps can quickly respond to support cases on-the-go. What do you dislike? The knowledgebase editor is a bit old fashioned ...

Love Re:amaze

What do you like best? The ease of communication between the customer and staff What do you dislike? Nothing! I love the system and all it's done for the company! Recommendations to others considering the product Do it! What business problems are you solving with the product? What benefits have you realized? We now have the ability to serve our online customers questions. A huge benefit!

Perfect fit for our remote customer service team

What do you like best? integration with our shopify store and its customization abailities. Reamaze has the ability to match our brean very tightly. What do you dislike? not having an indication of whether or not messages have actually been delivered to customers What business problems are you solving with the product? What benefits have you realized? we needed a help desk solution that would allow deep integration with our website and that was accessible to our staff - all of whom are ...

We have tried a number of systems for email management, however, Reamaze has been the best by far!!

What do you like best? I love the support, I love the innovation of the product over time. I like the flexibility of the system that allows the user to customize. What do you dislike? I would love it if it were a little easier to create a response template (for example right inside an email I would love real time record of customer reviews. For example where in the time sequence of a conversation did customer satisfaction response come in. I would love it articles could be assigned ...

Pretty good

What do you like best? Just works. Multichannel without thinking about it. Easy to use and get started with. No extensive setups required. And fills the needs we have to manage the support. What do you dislike? I would like to be able to put support issues on hold, without the reminder I guess. These would be issues I need to get back on but after some undefined time. But writing this I realized that I should try out the timer better, and when thinking about it, it works quite well... if ...

Easy to Use

What do you like best? Easy to assign and see which emails are for me. It's easy to resolve and archive emails What do you dislike? Not enough ways to sort emails personally. It would be nice to sort emails to different groups What business problems are you solving with the product? What benefits have you realized? Email for customers to contact our support staff without giving out full names