Reamaze Reviews in May 2025: User Ratings, Pros & Cons

Great Platform

What do you like best? Emails and continuous conversation is great! What do you dislike? The app could be better and I constantly get logged out. What business problems are you solving with the product? What benefits have you realized? Always on communication with my customers

BEST CHAT SUPPORT

What do you like best? I like how easy it is to setup and when there are questions the team responds quickly and the online resources are easy to understand. What do you dislike? Some features seem to be missing but when brought to their attention they consider them all. What business problems are you solving with the product? What benefits have you realized? Customer Support & Order Tracking

Excellent communication aggregator and communicator

What do you like best? I like that our SMS, email, and other channels of communication are in the same place and can be easily managed in one plane of glass. What do you dislike? The mobile app is not as fast as it could be. Each scren has to be refreshed. I believe it is a web app within the iPhone app. What business problems are you solving with the product? What benefits have you realized? Having to check multiple communication channels.

Small Company Selling on Multiple Channels

What do you like best? I like that all our emails from all our channels are in one place. What do you dislike? More workflow options to auto resolve messages. What business problems are you solving with the product? What benefits have you realized? Organization and follow up, assigning tasks to other employees.

Great Customer Service Management App

What do you like best? I like how all of our communications channels for all of our brands are unified under one interface. What do you dislike? Haven’t found anything yet that is a limitation of the system. What business problems are you solving with the product? What benefits have you realized? Tying together various e-commerce businesses via Reamaze has been great for our efficiency.

The Best Customer Messaging System for eCommerce

What do you like best? Reamaze is very easy to use and syncs information with Shopify and rewards software that is essential for customer service reps. What do you dislike? There's not much to dislike, although we do seem to get less live chats than when we used zendesk or Livechat. I'm unsure of the reason for this. Recommendations to others considering the product Great platform and highly recommended by Shopify Plus Merchants What business problems are you solving with the product? ...

Easy to setup & manage teams

What do you like best? The interface is great. Friendly and approachable and isn't intimidating to people on our team without much tech experience. What do you dislike? I think the way that replies are handled could be improved (as in the thread..., at least as it relates to the inboxes OUTSIDE of ReAmaze. I do like the ReAmaze interface, but on Gmail, it get very sloppy. What business problems are you solving with the product? What benefits have you realized? Small team, TONS of emails. ...

organized all my messages in one central place.

What do you like best? I really like how easy the platform is to use and that it has the ability to answer text messages What do you dislike? One thing the I dislike is that it can be a bit difficult to find old or resolved messages in the search bar. What business problems are you solving with the product? What benefits have you realized? Having multiple messaging platforms received in one place making it easy to answer them all in one place so that nothing gets missed.

I like Reamaze

What do you like best? The connectivity between emails and creating a hub for each customer so we can refer to it. What do you dislike? The layout could be simplified and more intuitive, like Gmail. What business problems are you solving with the product? What benefits have you realized? We can now better organize the interactions my coworkers and I have with each customer.

Pretty good customer service system

What do you like best? I like that things can be assigned, opened, resolved, or have a remind set up (so it pops up for handling but doesn't bog down the active list What do you dislike? I don't like the search function--it's quirky and doesn't always find things easily. I also don't like the email view--I want to be able to see what the email looks like to the customer (showing history, replies, forwards, etc., as I'm always nervous of what's actually displaying (if we've had internal ...