Re:amaze Reviews in May 2025: User Ratings, Pros & Cons

"Mobile Support Made Easy"

What do you like best about Re:amaze? I love the simplicity of the mobile app. I can easily and quickly respond to my customer's support issues via the Reamaze mobile app regardless of my location. My customers have no idea I'm out of the office. It has helped us significantly improve our communication and response time to our customers.

"Customer Support On Steroids"

What do you like best about Re:amaze? Re:amaze takes at least 1-2 minutes out of every CS query that involves a recent order (which is 80% of them for us) since the customer details and orders are all pulled from Shopify and displayed right next to the message thread. It has also simplified our FAQ section and the way customers can get in touch with us from any page of our website.

"Customer Support On Steroids"

What do you like best about Re:amaze? Re:amaze takes at least 1-2 minutes out of every CS query that involves a recent order (which is 80% of them for us) since the customer details and orders are all pulled from Shopify and displayed right next to the message thread. It has also simplified our FAQ section and the way customers can get in touch with us from any page of our website.

"Re:amaze as knowledge database & first point of customer contact"

What do you like best about Re:amaze? I really like the live activity feed of the customers on our homepage. That way I know exactly what products they are watching without having to ask them in the chat. It helps me helping our customers faster and more reliable. The knowledge database integrates well with out website and is easy to use. Wether you prefer live chat or messaging, work with different brands and colleagues - Re:amaze is self explanatory and easy to use.

"Great package"

What do you like best about Re:amaze? Single source for all staff to review all incoming communications. Cut our payroll costs for service in half and customers like it more too. Allows faster more efficient communication and cuts re-work as well. A great tool where teams handle a customer base.

"Great package"

What do you like best about Re:amaze? Single source for all staff to review all incoming communications. Cut our payroll costs for service in half and customers like it more too. Allows faster more efficient communication and cuts re-work as well. A great tool where teams handle a customer base.

"We love Re:amaze"

What do you like best about Re:amaze? We have used Re:amaze for our two businesses for two years now. We love that it combines all customer communications into one "inbox." We also use the chat feature on one of our websites and it is so easy to use.

"We love Re:amaze"

What do you like best about Re:amaze? We have used Re:amaze for our two businesses for two years now. We love that it combines all customer communications into one "inbox." We also use the chat feature on one of our websites and it is so easy to use.

"Switched from desk.com to re:amaze and not looking back"

What do you like best about Re:amaze? We like the live chat and website integration. Creating articles for the FAQ is really easy and idiot-proof. Developer documentation is pretty comprehensive, and they are available to answer questions if you can't find the answers yourself.

"Reamaze works perfectly for us!"

What do you like best about Re:amaze? I like that all of our customer communications are in one place. Its simple and to the point and it really helps keep everyone on the same page.