R.O. Writer Reviews in June 2026: User Ratings, Pros & Cons

RO Writer -Unreliable software crashes & required my staff to call tech support way to often.

What do you like best? Mature software that has most of the features an owner is looking for except reliability. However, its not intuitive. What do you dislike? They don't offer a Demo other than a webinar demo by a salesperson. Not intuitive. I paid, what I consider an excessive amount for training. I can't imagine anyone being able to use this program without an a large investment in training time. The way functions are performed is not consistent, my entire staff felt the same ...

Awesome product for the Automotive Repair client

What do you like best? Easy to use, reports, invoices, repairs - everything in one place! What do you dislike? nothing, updates regularly for smooth operation Recommendations to others considering the product: easy to use, complete repair procedures from customer information, to repairs, parts, payments...everything all in one place What problems are you solving with the product? What benefits have you realized? keeps tract of customers, services, payments

Awful customer service

What do you like best? When the smart E-Cat function works correctly ( which is rare) it is a great tool. What do you dislike? The customer service is horrible. The system crashes often and when it does the tier one technicians can rarely fix it. Once it gets handed to tier two, you can expect to wait for days for a call back, if at all. Recommendations to others considering the product: Don't purchase this software, you will constantly be on the phone with customer support. ...

Outdated, clunky and a pain to integrate with

What do you like best? This is a tough one to answer. It doesn't crash too often and it doesn't randomly delete data but like once a year I guess? What do you dislike? This is going to be a big list. It crashes, its an access database, it doesn't work across different operating systems so it's PC only, it won't integrate with other tools because it is an access database. It's interface is outdated and reporting is incredibly limited. You can't dive into data and there isn't a way to ...