9.8
SpotScore

QuickBooks Reviews in November 2026: User Ratings, Pros & Cons
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QuickBooks Reviews & Ratings
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Spotsaas Editor’s POV
The support team is a key strength. Advisors like Sam, Josh, and Sunny provide technical guidance and troubleshooting that helps users get up to speed quickly. Response times are fast, and the team resolves most issues on the first contact. The product handles payroll and VAT calculations with a straightforward interface. Users report that core workflows take ...Read more
QuickBooks pros and cons
Exceptional customer service, with representatives described as friendly, knowledgeable, and patient.
Fast and efficient issue resolution, often within minutes or a single call.
Support staff go above and beyond to thoroughly explain solutions and provide follow-up materials for future guidance.
Helpful for beginners and non-technical users, with clear step-by-step guidance provided.
Some technical issues require contacting support, such as connectivity problems with apps and account recovery.
Occasional challenges with specific features like VAT payments and payroll functionalities may confuse new users.
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GS
Gina Spencer
06/07/22
Jona was very helpful and resolved my…
Jona was very helpful and resolved my issue in 10 minutes; very pleased with the response
E
Elizabeth
06/07/22
Fast and Efficient Service!
Camille assisted me quickly and efficiently, resolving my issue in a matter of minutes. Thank you so much!
SM
Sandra Mackenzie
06/07/22
Great help from Paul M
Great help from Paul M, quickly solved all my issues and gave me extra hints and tips on the way. Thanks
MM
Mustafa Mohammed
06/07/22
The advisor was very patient and…
The advisor was very patient and helpful. He was not rushing to get to next customer at all. He was very attentive to the issue I was experiencing. Great service
MG
MS garage owner
06/07/22
Excellent customer support
We use QB Online with some support / training from our accountant but any time I have needed to speak with a QB advisor, they are always incredibly helpful. I don't have to wait on hold, I simply put a call request in and usually hear back within 5 mins (excellent). I have always managed to get any issues resolved quickly and the agents always take time to check whether there is any other support required. Secure screen share is available and speedy to arrange. Would recommend QB to any ...
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AS
Annelies Scott
06/07/22
Great customer service
Although it wasn’t great that the app was glitching, the customer service representative was fantastic and had a solution for me in minutes
HS
Helen Smith
06/07/22
Re install & Restore Data
After losing my hard drive Lyn guided me through perfectly to re install and restore my data. I am so very grateful for all your help & patience. Great service , thank you.
SB
Sue Black
06/07/22
I phoned Quickbooks about a VAT/MTD…
I phoned Quickbooks about a VAT/MTD problem I was having and Joe was quick to say he could definately sort the problem. He was polite, patient and made sure all was sorted before he ended our call. All in all great customer service
CG
Cathy Galbraith
06/07/22
Could not add job number and was shown…
Could not add job number and was shown how to.
AW
Andrew Webb - Aspens Co Ltd
06/06/22
Payroll situation where employees want to opt out of pension
Payroll situation where employees want to opt out of pension. QB advisor helped me sort out the issue efficiently and professionally
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].