9.8
Spot Score
Effortless accounting, smarter business decisions
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Over the past year, this product has consistently impressed users with its exceptional customer support and user-friendly interface. The customer service team, frequently praised for being knowledgeable, attentive, and patient, has been a standout feature. Feedback highlights the team’s ability to resolve issues quickly and professionally—often going above and ...Read more
Exceptional customer service, with representatives described as friendly, knowledgeable, and patient.
Fast and efficient issue resolution, often within minutes or a single call.
Support staff go above and beyond to thoroughly explain solutions and provide follow-up materials for future guidance.
Helpful for beginners and non-technical users, with clear step-by-step guidance provided.
Some technical issues require contacting support, such as connectivity problems with apps and account recovery.
Occasional challenges with specific features like VAT payments and payroll functionalities may confuse new users.
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Showing 171-180 out of 8345
GF
George Filipiak
04/26/24
Tracey is a star
Date of experience: April 26, 2024
KR
Keith Robertson
04/26/24
Good to be able to talk to a real person
It is refreshing to be able to utilise a site like QuickBooks online by where if one has a problem we can actually talk to a real person instead of an online forum or online chat. I have found the staff at QuickBooks to be polite, knowledgeable and very helpful.
BT
Brian Thomas
04/26/24
Pay roll guidance
Casandra was a pleasure to speak to
MW
Melanie Wallington
04/26/24
Great online support from Tracey
Great online support from Tracey. Very helpful and knowledgeable. Thanks
GD
George D
04/26/24
Review with Joss
Joss the QB representative I spoke to was very polite and patient in answering my questions. I was trying to reconcile my QB to bank account.
DG
Dario Grana
04/26/24
Super helpful
Super helpful, knowledgeable and my question resovled.
S
Samantha
04/26/24
Dawn at QuickBooks was really helpful
Dawn at QuickBooks was really helpful, solved my issue quickly and efficiently which makes so much difference when you are working on a client account.
UC
Unhappy customer
04/26/24
Excellent help couldn't ask for more
Excellent help couldn't ask for more
NO
Naomi O
04/26/24
Excellent onboarding session
Princess Mae was fantastic and really put my mind at ease when it came to knowing how to file my VAT return via Quickbooks. The onboarding session was tailored to my exact needs and I cannot thank her enough for her patience and understanding.
JB
Janice Botten
04/26/24
Advisors always patient and helpful
Always impressed by the patience and thoroughness of the advisors
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
