Qualtrics Employee Experience Reviews in June 2026: User Ratings, Pros & Cons

"Qualtrics is an excellent survey platform that is very versatile. "

What do you like best about Qualtrics Employee Experience? I like that qualtrics provides excellent customer service and has a flexible platform that meets our needs. It can display a wide variety of question types, allows creation of reports, is user friendly and customer service is quick and helpful. What do you dislike about Qualtrics Employee Experience? The function to create reports on Qualtrics for 360 assessments is a bit difficult to use and somewhat limited in its functionality. ...

"Group Director, Research & Insights"

What do you like best about Qualtrics Employee Experience? Ease of use; intuitive and visually appealing What do you dislike about Qualtrics Employee Experience? Ability to create customized filters and see additional details What problems is Qualtrics Employee Experience solving and how is that benefiting you? General employee satisfaction and perceptions

"Qualtrics has been helpful to our program with survey outcomes and employee engagement software. "

What do you like best about Qualtrics Employee Experience? The data outcomes report are very helpful. Need more assistance setting up the dashboard. What do you dislike about Qualtrics Employee Experience? Some functions are not easily accessible. For example. on the engagement platform where is the delay email option for "send email". Somehow, my email messages are delayed, I do not want a delay. When I called the customer support line, I was placed on hold and asked for a call back ...

"New Client"

What do you like best about Qualtrics Employee Experience? The implementation phase has been smooth and clearly outlined, the platform capabilities are easy to pick up and customize What do you dislike about Qualtrics Employee Experience? Implementation consultants do not seem to be part of the team, could be more in house implementations Recommendations to others considering Qualtrics Employee Experience: N/A What problems is Qualtrics Employee Experience solving and how is that benefiting ...

"Great for Employee Culture Surveys"

What do you like best about Qualtrics Employee Experience? The dashboard is really clear, the implementation process was easy and everyone was really helpful when getting everything set up. What do you dislike about Qualtrics Employee Experience? Dashboard can be a bit tricky- haven't used it a lot but would be nice if it was a little more intuitive. What problems is Qualtrics Employee Experience solving and how is that benefiting you? Having our employees participate in a ...

"EASY 360"

What do you like best about Qualtrics Employee Experience? Like the clarity of the tool on screen. It was helpful to customize the reports for the different people assessed. What do you dislike about Qualtrics Employee Experience? Setting up the back end is a little tedious What problems is Qualtrics Employee Experience solving and how is that benefiting you? Address perceptions of lack of communications in the workplace.

"Intuitive & Expansive"

What do you like best about Qualtrics Employee Experience? Qualtrics provides a very intuitive platform to manage end-to-end employee experience mapping. The integrated survey tools, dashboards and advanced analytics capabilities take it to the next level all in an easy to use package. What do you dislike about Qualtrics Employee Experience? The main downside to Qualtrics is that the text analytics are not as robust as I would have hoped or was told. This should be getting better with time, ...

"Great product!"

What do you like best about Qualtrics Employee Experience? Great communication and very educated staff. What do you dislike about Qualtrics Employee Experience? Nothing I can think of at this time. We have had a great experience. What problems is Qualtrics Employee Experience solving and how is that benefiting you? We are usually Qualitrics for Employee Engagement. We love that we can see the feedback by departments, office and location.

"Honestly the worst customer experience I’ve ever had"

What do you like best about Qualtrics Employee Experience? We eventually found a solution and had multiple people supporting, after escalating to the CEO. What do you dislike about Qualtrics Employee Experience? The Qualtrics system had known bugs that were not fixed or shared with us as the customer. When it did not work properly and we got in touch, the customer service blamed us and never apologized. The system was sending hundreds of emails TO the wrong people, FROM the wrong person, ...

"Was expecting more"

What do you like best about Qualtrics Employee Experience? Tool is simple to get up and running. The dashboard accomplishes it's purpose but is a little limiting. What do you dislike about Qualtrics Employee Experience? For the money that we paid, we thought we would get more insight into the global and industry norms. Recommendations to others considering Qualtrics Employee Experience: The tool is just for building the survey itself. You do not receive much consultation on the process or ...