Qualtrics Customer Experience Reviews in May 2025: User Ratings, Pros & Cons

"Very complete tool that has a lot of customization available"

What do you like best about Qualtrics Customer Experience? I really like the ability to configure. The tool is very easy to understand. It is a very complete platform. I love the ability to assign tasks to others. I also like that it has process automation. I like that it has so many capabilities to manage.

"The Ultimate Tool for Customer Engagement"

What do you like best about Qualtrics Customer Experience? As a past user of Qualtrics Customer Experience, I was thoroughly impressed with the platform and its many advantages. One of the standout features for me was the flexibility in customization. I was able to tailor the platform to my specific needs and use cases, which was incredibly useful.

"Excellent tool with amazing solutions for the problems"

What do you like best about Qualtrics Customer Experience? I like the flexibility of the platform to integrate. It is an efficient tool for sharing details. I like to receive alerts when new activities occur. I also love the ability to create a waypoint. It is a powerful yet simple tool.

"Ideal tool to easily monitor your performance"

What do you like best about Qualtrics Customer Experience? I like the fact that you can receive notifications almost in real time. It has many functionalities. It also has a good navigation panel. I love being able to dig into specific answers. I like that the product is easy to use.

"Software very easy to use and intuitive in all aspects"

What do you like best about Qualtrics Customer Experience? I like the notification system that informs me of any errors. The product has proven to be incredibly insightful. I like the ease of uploading new contacts. I also like the simplified structure. He is very helpful with any questions or problems.

"Tool that covers all the needs for analysis and listening to comments"

What do you like best about Qualtrics Customer Experience? I like the ease of use with responsiveness on all kinds of devices. I also like the panels for comments and campaigns. I love the integration that allows you to store responses. It is a very intuitive and complete tool.

"Extremely useful and competent platform"

What do you like best about Qualtrics Customer Experience? I like that whenever I have a question, someone is always there. I also like how everything is centralized on one dashboard. It's an easy way to respond to direct comments. What I like the most are the reports. I like this platform because it is very easy to navigate.

"Unlocking the power of Qualtrics"

What do you like best about Qualtrics Customer Experience? I'm incredibly impressed with Qualtrics' Research Core platform because of its sophisticated survey logic, guidance on creating effective surveys that customers will respond well to, and the ability to generate client-facing reports based on those responses. Furthermore, their dashboards are excellent at visualizing data into a branded format so everyone can make informed decisions effortlessly. With preset filters for an overall ...

"Best Option for Surveys"

What do you like best about Qualtrics Customer Experience? It is one of the most distinguished sites I can recommend for your online survey studies. As someone who has done much research and experimentation in the last few weeks, I have the best results from this site. First, there are very successful templates; you can use these templates directly for simple surveys you prepare. Secondly, suppose you want to train more professional surveys. In that case, different question options, on-site ...

"Very easy to use and customize tool"

What do you like best about Qualtrics Customer Experience? I like a lot of options for easy interaction. It is easy to use and manage. It is also very quick to use for guests. It works fantastic right out of the box. I especially love the support we receive.