Qualtrics Customer Experience Reviews in May 2025: User Ratings, Pros & Cons

"Great experience"

What do you like best about Qualtrics Customer Experience? The way questions can be fed in to get the required feedback makes the platform best to get what the organization are looking to get insights out of inputs

"An Excellent customer experience tool"

What do you like best about Qualtrics Customer Experience? Most useful features u will like that sets it apart from other softwares, are the intelligent insights like potential upsales, engagement health etc.

"Meaningful Insights"

What do you like best about Qualtrics Customer Experience? There's a plethora of ways to solve a problem and find a solution. No matter your goal this platform provides you different ways to meet it which is a really nice function you can't really find anywhere else.

"Qualtrics is designed to help businesses build better relationships"

What do you like best about Qualtrics Customer Experience? Qualtrics is designed to help businesses build better customer relationships and improve customer loyalty. They gather customer feedback data and analyze it.

"LOVE QUALTRICS!"

What do you like best about Qualtrics Customer Experience? QUALTRICS Customer Experience truly develops a wonderful guide to show you exactly what your customers are feeling, thinking, and experiencing while using your products or services!

"Achieve the highest level of customer experience with Qualtrics"

What do you like best about Qualtrics Customer Experience? What I appreciate most is the sheer convenience and efficiency of Qualtrics Customer Experience. The availability of a wide range of resources, from tutorials to knowledgeable customer service agents, is extremely helpful in resolving issues quickly, allowing me to get on with my work. What's more, the detailed architecture allows for more precise analysis, giving me access to much deeper insights into my data than was previously ...

"Great platform to improve service with great features"

What do you like best about Qualtrics Customer Experience? I like the ability everyone can have a custom look. The platform is intuitive and the team is constantly working. It is a simple tool to retain our customers. The user platform is amazing. I like the way they handle questions from drivers.

"A professional survey solution for powerful analytics"

What do you like best about Qualtrics Customer Experience? I love how Qualtrics Customer Experience allows me to easily create surveys with advanced logic and custom filters to gain powerful insights from the data I collect. The Research Core makes this task incredibly easy with user-friendly features such as a quiz editor, template library, and survey development support options. What's more, its stylish dashboards help to ensure that all team members understand the information being ...

"Platform to create custom forms to track data"

What do you like best about Qualtrics Customer Experience? I love the look of the reports. The tools are easy to use and configure. It has some pretty cool features. I like the ability to organize and have easy access to information. The flexibility of the rules engine is also excellent. I like being able to easily track tasks.

"Customer Satisfaction for Burgeoning Agile Supports and Development Sprints"

What do you like best about Qualtrics Customer Experience? We currently changing to an Agile working which we are implementing with Zendesk, JIRA Projects, Confluence, Salesforce Etc. The clear and concise integration followed with data analytic output helped the business transition more easily