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Qualtrics Customer Experience - Experience Management Software

Qualtrics Customer Experience Reviews in May 2025: User Ratings, Pros & Cons

Maximize customer satisfaction with Qualtrics Customer Experience.

4.2

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Qualtrics Customer Experience Reviews & Ratings

4.2

Very Good

Based on 607 ratings & 648 reviews

Rating Distribution

Excellent

(424)

Very Good

(175)

Good

(37)

Poor

(7)

Terible

(5)

Expert's Review

Qualtrics Customer Experience stands out as a top-notch survey tool, offering a versatile platform for designing various survey styles and attachments. Users appreciate its intuitive interface, making it easy to create interactive surveys with customizable features. The software's predictive intelligence engine also impresses, providing valuable insights to ...Read more

Qualtrics Customer Experience pros and cons

  • Versatile tool for designing surveys with dashboard, ticketing, workflows, and more.

  • Dynamic and versatile survey styles with easy changes and important details recording.

  • Predictive intelligence engine for optimizing customer engagement.

  • Aesthetically pleasing with simple processes for survey responses and corrections.

  • Customizations and advanced features may be complex for new users without proper support.

  • Limited options in the Marketplace for additional apps and connectors, restricting advanced functionalities.

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Showing 641-648 out of 648

WC

Wyner C

03/07/18

3.5 out of 5

"Customer Experience"

What do you like best about Qualtrics Customer Experience? Creating the survey is easy and user-friendly. There are easy routing.

AU

Anonymous User

03/07/18

3.5 out of 5

"great customer experience but still space for improvement "

What do you like best about Qualtrics Customer Experience? qualtrics customer support has been generally helpful and the wait time is generally ok, the music was nice and good to hear some survey results while waiting, for the most part, my problems could be resolved in a timely manner

SF

Sue F

03/07/18

3.5 out of 5

"New customer seeing success using Qaultrics for NPS"

What do you like best about Qualtrics Customer Experience? Super easy to learn-we were able to transition our NPS work in just a few days

MB

moshe b

03/07/18

3.5 out of 5

"Generic Qualtrics REview"

What do you like best about Qualtrics Customer Experience? Nice format, layout and customer support. What do you dislike about Qualtrics Customer Experience?

AU

Anonymous User

03/07/18

3 out of 5

"Still learning but simple"

What do you like best about Qualtrics Customer Experience? The overall functionality and the visisbility it gives into our clickthroughts, etc.

EA

Emma A

03/07/18

2.5 out of 5

"Qualtrics is very easy and simple to use."

What do you like best about Qualtrics Customer Experience? I like out simple and efficient the platform is. No fluff, just the essentials.

AU

Anonymous User

03/07/18

2 out of 5

"Great experience "

What do you like best about Qualtrics Customer Experience? I haven't really used it enough to give a fair review but for the projects I have used it for qulatrics has been very helpful with obtaining and anaylzing the data

AU

Anonymous User

02/21/18

4.5 out of 5

"Effective interface for Mass Surveys"

What do you like best about Qualtrics Customer Experience? Interface allows for a wide range of data manipulation and formatting.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].