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Qualtrics Customer Experience - Experience Management Software

Qualtrics Customer Experience Reviews in May 2025: User Ratings, Pros & Cons

Maximize customer satisfaction with Qualtrics Customer Experience.

4.2

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Qualtrics Customer Experience Reviews & Ratings

4.2

Very Good

Based on 607 ratings & 648 reviews

Rating Distribution

Excellent

(424)

Very Good

(175)

Good

(37)

Poor

(7)

Terible

(5)

Expert's Review

Qualtrics Customer Experience stands out as a top-notch survey tool, offering a versatile platform for designing various survey styles and attachments. Users appreciate its intuitive interface, making it easy to create interactive surveys with customizable features. The software's predictive intelligence engine also impresses, providing valuable insights to ...Read more

Qualtrics Customer Experience pros and cons

  • Versatile tool for designing surveys with dashboard, ticketing, workflows, and more.

  • Dynamic and versatile survey styles with easy changes and important details recording.

  • Predictive intelligence engine for optimizing customer engagement.

  • Aesthetically pleasing with simple processes for survey responses and corrections.

  • Customizations and advanced features may be complex for new users without proper support.

  • Limited options in the Marketplace for additional apps and connectors, restricting advanced functionalities.

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Showing 631-640 out of 648

AU

Anonymous User

03/07/18

4.5 out of 5

"Qualtrics :-)"

What do you like best about Qualtrics Customer Experience? Ease of use. Thoughtful product design. Qualtrics university. Certification program. Summit

AI

Administrator in Retail

03/07/18

4.5 out of 5

"Very user friendly product with great customer support team! "

What do you like best? DYI aspect of the tool, online tools to learn and flexibility to build customized surveys.

RX

Rae X

03/07/18

4 out of 5

"the platform is user friendly "

What do you like best about Qualtrics Customer Experience? the easy of use, clear platform, flexibility What do you dislike about Qualtrics Customer Experience?

AU

Anonymous User

03/07/18

4 out of 5

"Really intuitive and easy to navigate. "

What do you like best about Qualtrics Customer Experience? The ease of moving around sections in surveys during the survey flow stage of design.

AU

Anonymous User

03/07/18

4 out of 5

"Great solution to gain CX inights"

What do you like best about Qualtrics Customer Experience? Ease of use and integration; Customization was key and the help from cliernt to implement

CI

Consultant in Outsourcing/Offshoring

03/07/18

4 out of 5

"Great solution to gain CX inights"

What do you like best? Ease of use and integration; Customization was key and the help from cliernt to implement

AU

Anonymous User

03/07/18

4 out of 5

"Qualtrics Review"

What do you like best about Qualtrics Customer Experience? Simplicity, intuitive, very interactive and easy to use for first time users

RO

Ryan O

03/07/18

4 out of 5

"Good product, decent Salesforce integration"

What do you like best about Qualtrics Customer Experience? the survey build and submit process is great. It's super easy to get started and cutover from another product (we came from survey monkey).

LK

Leigh K

03/07/18

4 out of 5

"New to Qualtrics and quite pleased so far"

What do you like best about Qualtrics Customer Experience? the Self-service platform and ability to roll out surveys quickly What do you dislike about Qualtrics Customer Experience?

AU

Anonymous User

03/07/18

4 out of 5

"Finally integrated data!"

What do you like best about Qualtrics Customer Experience? easy to use dashboards, that help understand problems or successes in real time

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].