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Qualtrics Customer Experience - Experience Management Software

Qualtrics Customer Experience Reviews in May 2025: User Ratings, Pros & Cons

Maximize customer satisfaction with Qualtrics Customer Experience.

4.2

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Qualtrics Customer Experience Reviews & Ratings

4.2

Very Good

Based on 607 ratings & 648 reviews

Rating Distribution

Excellent

(424)

Very Good

(175)

Good

(37)

Poor

(7)

Terible

(5)

Expert's Review

Qualtrics Customer Experience stands out as a top-notch survey tool, offering a versatile platform for designing various survey styles and attachments. Users appreciate its intuitive interface, making it easy to create interactive surveys with customizable features. The software's predictive intelligence engine also impresses, providing valuable insights to ...Read more

Qualtrics Customer Experience pros and cons

  • Versatile tool for designing surveys with dashboard, ticketing, workflows, and more.

  • Dynamic and versatile survey styles with easy changes and important details recording.

  • Predictive intelligence engine for optimizing customer engagement.

  • Aesthetically pleasing with simple processes for survey responses and corrections.

  • Customizations and advanced features may be complex for new users without proper support.

  • Limited options in the Marketplace for additional apps and connectors, restricting advanced functionalities.

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Showing 621-630 out of 648

AU

Anonymous User

03/07/18

4.5 out of 5

"awesome experience"

What do you like best about Qualtrics Customer Experience? It is powerful yet simple. It can be used for a quick and dirty survey that is last minute or a detailed survey that comes about over a long period

AU

Anonymous User

03/07/18

4.5 out of 5

"Awesome Product"

What do you like best about Qualtrics Customer Experience? If you are looking for an all encompassing way to understand your organization through to the end consumer Qualtrics is it!

AU

Anonymous User

03/07/18

4.5 out of 5

"Great platform for 95% of all your use cases"

What do you like best about Qualtrics Customer Experience? It's the ease of usage of the platform. Whatever you are after, the platform probably will be able to fulfill it.

AU

Anonymous User

03/07/18

4.5 out of 5

"Very user friendly product with great customer support team! "

What do you like best about Qualtrics Customer Experience? DYI aspect of the tool, online tools to learn and flexibility to build customized surveys.

AI

Administrator in E-Learning

03/07/18

4.5 out of 5

"awesome experience"

What do you like best? It is powerful yet simple. It can be used for a quick and dirty survey that is last minute or a detailed survey that comes about over a long period

ES

Executive Sponsor in Insurance

03/07/18

4.5 out of 5

"Great CX and survey platform"

What do you like best? Vocalize role based dashboards, closed loop feedback What do you dislike?

AU

Anonymous User

03/07/18

4.5 out of 5

"Great CX and survey platform"

What do you like best about Qualtrics Customer Experience? Vocalize role based dashboards, closed loop feedback What do you dislike about Qualtrics Customer Experience?

LF

LeighAnn F

03/07/18

4.5 out of 5

"User friendly"

What do you like best about Qualtrics Customer Experience? Makes collecting data easy. The support staff i s also awesome!

AU

Anonymous User

03/07/18

4.5 out of 5

"Easy to use"

What do you like best about Qualtrics Customer Experience? Logic behind. Customer engagement. Easy to navigate and report

AU

Anonymous User

03/07/18

4.5 out of 5

"Great Tool"

What do you like best about Qualtrics Customer Experience? The ability to interact with customers realtime. What do you dislike about Qualtrics Customer Experience?

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].