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Qualtrics Customer Experience - Experience Management Software

Qualtrics Customer Experience Reviews in May 2025: User Ratings, Pros & Cons

Maximize customer satisfaction with Qualtrics Customer Experience.

4.2

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Qualtrics Customer Experience Reviews & Ratings

4.2

Very Good

Based on 607 ratings & 648 reviews

Rating Distribution

Excellent

(424)

Very Good

(175)

Good

(37)

Poor

(7)

Terible

(5)

Expert's Review

Qualtrics Customer Experience stands out as a top-notch survey tool, offering a versatile platform for designing various survey styles and attachments. Users appreciate its intuitive interface, making it easy to create interactive surveys with customizable features. The software's predictive intelligence engine also impresses, providing valuable insights to ...Read more

Qualtrics Customer Experience pros and cons

  • Versatile tool for designing surveys with dashboard, ticketing, workflows, and more.

  • Dynamic and versatile survey styles with easy changes and important details recording.

  • Predictive intelligence engine for optimizing customer engagement.

  • Aesthetically pleasing with simple processes for survey responses and corrections.

  • Customizations and advanced features may be complex for new users without proper support.

  • Limited options in the Marketplace for additional apps and connectors, restricting advanced functionalities.

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Showing 611-620 out of 648

AU

Anonymous User

03/07/18

5 out of 5

"New to Qualtrics"

What do you like best about Qualtrics Customer Experience? I've only just begun using the product, so I really don't know much about it, but I cannot wait to begin gathering customer insights to help change the way we do business at our bank.

AU

Anonymous User

03/07/18

5 out of 5

"Impressive"

What do you like best about Qualtrics Customer Experience? get very candid feedback in a easy to view dashboard What do you dislike about Qualtrics Customer Experience?

AU

Anonymous User

03/07/18

5 out of 5

"Great product and company"

What do you like best about Qualtrics Customer Experience? Real time analytics, role-based dashboards What do you dislike about Qualtrics Customer Experience?

AU

Anonymous User

03/07/18

5 out of 5

"Great product, but so so customer service"

What do you like best about Qualtrics Customer Experience? The interface is very pretty. Our customers love how it is streamlined and can toggle back and forth between pages to change answers.

AU

Anonymous User

03/07/18

5 out of 5

"Easy too for a wide range of needs in data collection"

What do you like best about Qualtrics Customer Experience? The product is very easy to figure out and if you do have any trouble their help options are very good. The capabilities are much more than what I'm sure that I am actually utilizing.

AI

Administrator in Education Management

03/07/18

5 out of 5

"Awesome Product!"

What do you like best? I like that the software can be applied across our entire company. We use it for customer feedback, internal feedback, and to help better understand our staff.

AU

Anonymous User

03/07/18

5 out of 5

"We Love Qualtrics"

What do you like best about Qualtrics Customer Experience? We use the customer panel for our business needs. We get quick feedback and have been using them to bridge gaps.

AU

Anonymous User

03/07/18

5 out of 5

"New to Qualtrics"

What do you like best about Qualtrics Customer Experience? I've only just begun using the product, so I really don't know much about it, but I cannot wait to begin gathering customer insights to help change the way we do business at our bank.

AU

Anonymous User

03/07/18

5 out of 5

"Awesome Product!"

What do you like best about Qualtrics Customer Experience? I like that the software can be applied across our entire company. We use it for customer feedback, internal feedback, and to help better understand our staff.

AI

Administrator in Renewables & Environment

03/07/18

5 out of 5

"New CX Users - Very Happy"

What do you like best? Customer support has been excellent. Platform is very intuitive and user friendly.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].