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Qualtrics Customer Experience - Experience Management Software

Qualtrics Customer Experience Reviews in May 2025: User Ratings, Pros & Cons

Maximize customer satisfaction with Qualtrics Customer Experience.

4.2

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Qualtrics Customer Experience Reviews & Ratings

4.2

Very Good

Based on 607 ratings & 648 reviews

Rating Distribution

Excellent

(424)

Very Good

(175)

Good

(37)

Poor

(7)

Terible

(5)

Expert's Review

Qualtrics Customer Experience stands out as a top-notch survey tool, offering a versatile platform for designing various survey styles and attachments. Users appreciate its intuitive interface, making it easy to create interactive surveys with customizable features. The software's predictive intelligence engine also impresses, providing valuable insights to ...Read more

Qualtrics Customer Experience pros and cons

  • Versatile tool for designing surveys with dashboard, ticketing, workflows, and more.

  • Dynamic and versatile survey styles with easy changes and important details recording.

  • Predictive intelligence engine for optimizing customer engagement.

  • Aesthetically pleasing with simple processes for survey responses and corrections.

  • Customizations and advanced features may be complex for new users without proper support.

  • Limited options in the Marketplace for additional apps and connectors, restricting advanced functionalities.

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Showing 571-580 out of 648

AU

Anonymous User

03/28/18

5 out of 5

"Voice of Customer Feedback"

What do you like best about Qualtrics Customer Experience? Ability to self manage and easily make changes, allows this tool to keep up.

YC

Yick Chong L

03/28/18

5 out of 5

"Great for customized survey development"

What do you like best about Qualtrics Customer Experience? Developing survey questions of various types (check boxes, open answer, multiple choice, etc.)

AU

Anonymous User

03/28/18

5 out of 5

"Help to start the process "

What do you like best about Qualtrics Customer Experience? From the demos I have seen and the interactions with our reps, I think that it will be much easier to start to evaluate the customer experience with the help of the tool than without. Right now we have weak surveys that we analyze poorly.

BJ

Bruce J

03/27/18

4.5 out of 5

"Excellent"

What do you like best about Qualtrics Customer Experience? Morning sessions and speakers were outstanding. Breakout sessions were mostly very good.

BJ

Bruce J

03/27/18

4.5 out of 5

"Excellent"

What do you like best about Qualtrics Customer Experience? Morning sessions and speakers were outstanding. Breakout sessions were mostly very good.

BH

Brian H

03/21/18

4.5 out of 5

"Best customer experience platform out there"

What do you like best about Qualtrics Customer Experience? I love the customer service I get from Qualtrics. They help me find the answers I need

BH

Brian H

03/21/18

4.5 out of 5

"Best customer experience platform out there"

What do you like best about Qualtrics Customer Experience? I love the customer service I get from Qualtrics. They help me find the answers I need

AU

Anonymous User

03/14/18

4 out of 5

"First time attendee"

What do you like best about Qualtrics Customer Experience? I felt there was a lot of valuable information within the breakout sessions as well as beneficial networking

AU

Anonymous User

03/08/18

5 out of 5

"In love with Qualtrics <3"

What do you like best about Qualtrics Customer Experience? Super easy to use; very easy to explain to others, and the experience the respondents have is always smooth.

AU

Anonymous User

03/08/18

5 out of 5

"easy and effective"

What do you like best about Qualtrics Customer Experience? easy to program. I can analyze data using statsiq What do you dislike about Qualtrics Customer Experience?

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].