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Qualtrics Customer Experience - Experience Management Software

Qualtrics Customer Experience Reviews in May 2025: User Ratings, Pros & Cons

Maximize customer satisfaction with Qualtrics Customer Experience.

4.2

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Qualtrics Customer Experience Reviews & Ratings

4.2

Very Good

Based on 607 ratings & 648 reviews

Rating Distribution

Excellent

(424)

Very Good

(175)

Good

(37)

Poor

(7)

Terible

(5)

Expert's Review

Qualtrics Customer Experience stands out as a top-notch survey tool, offering a versatile platform for designing various survey styles and attachments. Users appreciate its intuitive interface, making it easy to create interactive surveys with customizable features. The software's predictive intelligence engine also impresses, providing valuable insights to ...Read more

Qualtrics Customer Experience pros and cons

  • Versatile tool for designing surveys with dashboard, ticketing, workflows, and more.

  • Dynamic and versatile survey styles with easy changes and important details recording.

  • Predictive intelligence engine for optimizing customer engagement.

  • Aesthetically pleasing with simple processes for survey responses and corrections.

  • Customizations and advanced features may be complex for new users without proper support.

  • Limited options in the Marketplace for additional apps and connectors, restricting advanced functionalities.

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Showing 531-540 out of 648

AU

Anonymous User

03/06/19

5 out of 5

"Simple, and Powerful! "

What do you like best about Qualtrics Customer Experience? Ease of use, yet tons of options to customize What do you dislike about Qualtrics Customer Experience?

BJ

breana j

03/06/19

5 out of 5

"insight to customer happiness"

What do you like best? i enjoy the nps tool because it detracts words that the customer uses in their evaluation to provide you with key words that boost your brand and customer experience. also detracts keywords that describe need for customers improvements. also provided me with the customer content wants that i will use to research new leadership development content

AI

Administrator in Computer Software

03/06/19

4.5 out of 5

"Qualtrics Customer Experience Platform"

What do you like best? The flexibility - we seem to find new features each day. The dashboard flexibility is particularly impressive with the different type of widgets and the ability to link in images etc etc

TR

Tarrin R

03/06/19

4.5 out of 5

"Transforming Work Productivity"

What do you like best about Qualtrics Customer Experience? The ease of the platform and the ease of the reports. What do you dislike about Qualtrics Customer Experience?

DD

Dirk D

03/06/19

4.5 out of 5

"My Review"

What do you like best about Qualtrics Customer Experience? I love the ability to put tie statistics to the back end for further evaluation. I am excited to look at the Employee XM Product.

AU

Anonymous User

03/06/19

4.5 out of 5

"Thoughtfull insights"

What do you like best about Qualtrics Customer Experience? Text Phrases and Graphical navigation view What do you dislike about Qualtrics Customer Experience?

AU

Anonymous User

03/06/19

4.5 out of 5

"Positive"

What do you like best about Qualtrics Customer Experience? Easy to use, intuitive, highly flexible and easy to administer What do you dislike about Qualtrics Customer Experience?

AU

Anonymous User

03/06/19

4.5 out of 5

"Powerful but Confusing"

What do you like best about Qualtrics Customer Experience? Qualtrics is very powerful and allows customization to meet specific needs.

IC

Internal Consultant in Government Administration

03/06/19

4.5 out of 5

"Bringing CX to the Public Sector"

What do you like best? Device compatibility to reach more users What do you dislike?

IC

Internal Consultant in Sports

03/06/19

4.5 out of 5

"newbie with Qualtrics"

What do you like best? Though our company has been working with Qualtrics for several years, its the first time that our department, Global Retail, will be using services. Scott Alstrom has been a terrific partner, going above and beyond to help us in our decision to partner with Qualtrics and I'm sure he'll continue to partner with us as we approach the starting line and eventually see improving NPS scores . Appreciate the opportunity to work with you

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].