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Qualtrics Customer Experience - Experience Management Software

Qualtrics Customer Experience Reviews in May 2025: User Ratings, Pros & Cons

Maximize customer satisfaction with Qualtrics Customer Experience.

4.2

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Qualtrics Customer Experience Reviews & Ratings

4.2

Very Good

Based on 607 ratings & 648 reviews

Rating Distribution

Excellent

(424)

Very Good

(175)

Good

(37)

Poor

(7)

Terible

(5)

Expert's Review

Qualtrics Customer Experience stands out as a top-notch survey tool, offering a versatile platform for designing various survey styles and attachments. Users appreciate its intuitive interface, making it easy to create interactive surveys with customizable features. The software's predictive intelligence engine also impresses, providing valuable insights to ...Read more

Qualtrics Customer Experience pros and cons

  • Versatile tool for designing surveys with dashboard, ticketing, workflows, and more.

  • Dynamic and versatile survey styles with easy changes and important details recording.

  • Predictive intelligence engine for optimizing customer engagement.

  • Aesthetically pleasing with simple processes for survey responses and corrections.

  • Customizations and advanced features may be complex for new users without proper support.

  • Limited options in the Marketplace for additional apps and connectors, restricting advanced functionalities.

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Showing 521-530 out of 648

AU

Anonymous User

03/07/19

3 out of 5

"Great products but expensive"

What do you like best about Qualtrics Customer Experience? Great, well thought out design and capabilities. Only product I've experienced which can track a unique customer through multiple touchpoints

ES

Executive Sponsor in Banking

03/07/19

2.5 out of 5

"Out of the Box Features are Limited"

What do you like best? What we see online and were sold are dynamic and fun, but as we build out the tools, the functionality is limited and cumbersome.

AU

Anonymous User

03/07/19

2.5 out of 5

"Out of the Box Features are Limited"

What do you like best about Qualtrics Customer Experience? What we see online and were sold are dynamic and fun, but as we build out the tools, the functionality is limited and cumbersome.

AU

Anonymous User

03/07/19

2.5 out of 5

"Limited customization available for CX platform"

What do you like best about Qualtrics Customer Experience? simple design makes it the thing I like best What do you dislike about Qualtrics Customer Experience?

ES

Executive Sponsor in Banking

03/07/19

2.5 out of 5

"Limited customization available for CX platform"

What do you like best? simple design makes it the thing I like best What do you dislike?

AI

Administrator in Banking

03/06/19

5 out of 5

"Great product, but need help"

What do you like best? I love how easy the product is to use. We had some issues on the back end automating some of our surveys, but those got ironed out pretty quick. It's quick and easy to use and design.

AU

Anonymous User

03/06/19

5 out of 5

"Insightful partnering intelligence"

What do you like best about Qualtrics Customer Experience? targeted strategies driven by analytics. What do you dislike about Qualtrics Customer Experience?

CI

Consultant in Health, Wellness and Fitness

03/06/19

5 out of 5

"Insightful partnering intelligence"

What do you like best? targeted strategies driven by analytics. What do you dislike?

AU

Anonymous User

03/06/19

5 out of 5

"Great product, but need help"

What do you like best about Qualtrics Customer Experience? I love how easy the product is to use. We had some issues on the back end automating some of our surveys, but those got ironed out pretty quick. It's quick and easy to use and design.

AU

Anonymous User

03/06/19

5 out of 5

"Simple, and Powerful! "

What do you like best about Qualtrics Customer Experience? Ease of use, yet tons of options to customize What do you dislike about Qualtrics Customer Experience?

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].