Qualtrics Customer Experience Reviews in June 2026: User Ratings, Pros & Cons
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Qualtrics Customer Experience offers custom pricing plan
Qualtrics Customer Experience Reviews & Ratings
Spotsaas Editor’s POV
Qualtrics Customer Experience stands out as a top-notch survey tool, offering a versatile platform for designing various survey styles and attachments. Users appreciate its intuitive interface, making it easy to create interactive surveys with customizable features. The software's predictive intelligence engine also impresses, providing valuable insights to ...Read more
Qualtrics Customer Experience pros and cons
Versatile tool for designing surveys with dashboard, ticketing, workflows, and more.
Dynamic and versatile survey styles with easy changes and important details recording.
Predictive intelligence engine for optimizing customer engagement.
Aesthetically pleasing with simple processes for survey responses and corrections.
Customizations and advanced features may be complex for new users without proper support.
Limited options in the Marketplace for additional apps and connectors, restricting advanced functionalities.
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Showing 451-460 out of 648
AU
Anonymous User
08/27/19
"A must-have tool for making business decisions"
What do you like best about Qualtrics Customer Experience? The platform allows us to easily design, execute, and analyze our customer feedback across all platforms/channels.
AI
Administrator in Insurance
08/27/19
"Excellent Experience"
What do you like best? Qualtrics Customer Experience is fantastic because they take the time to understand your specific business and needs.
PS
Patrick S
08/27/19
"The platform is very customer friendly, and is quite useful on the research we need"
What do you like best about Qualtrics Customer Experience? The platform si easy to use and understand, is very intuitive What do you dislike about Qualtrics Customer Experience?
AI
Administrator in Consumer Electronics
08/27/19
"Great surveying and analysis platform"
What do you like best? We use Qualtrics to send and analysze NPS, CSAT, and CES surveys for our global customer success team. The platform is easy to use as an admin and allows me to give read-only access to specific user profiles. Aside from functionality, I have had a wonderful experience with the account / support teams. I would recommend Qualtrics over their competition.
UI
User in Telecommunications
08/27/19
"Great program"
What do you like best? Direct visibility to how stakeholders that my company serves feel about the organization and products
PS
Patrick S
08/27/19
"The platform is very customer friendly, and is quite useful on the research we need"
What do you like best about Qualtrics Customer Experience? The platform si easy to use and understand, is very intuitive What do you dislike about Qualtrics Customer Experience?
AU
Anonymous User
08/27/19
"Best all-around survey research tool"
What do you like best about Qualtrics Customer Experience? I find Qualtrics to be generally easy to learn to use, while also offering more advanced tools for the power-user who wants more sophisticated survey design. It can be integrated with other MarTech tools with some basic APIs and integrations. The salesforce response mapping is working out well for us, as is triggering a survey from an action in salesforce.
AU
Anonymous User
08/27/19
"Partner Implementation "
What do you like best about Qualtrics Customer Experience? Ease of use. Feature set is second to none. Great documentation and support. Great culture.
AU
Anonymous User
08/27/19
"Variety of solutions"
What do you like best about Qualtrics Customer Experience? The Qualtrics platform provides us with tools to address a variety of business challenges in one place.
AU
Anonymous User
08/27/19
"User Experience Researcher"
What do you like best about Qualtrics Customer Experience? I love that Qualtrics Customer experience is readily available at the touch of your fingertips - most of the time you can get a Qualtrics rep on the phone to answer your questions or receive a follow-up email later in the day.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].