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Qualtrics Customer Experience - Experience Management Software

Qualtrics Customer Experience Reviews in May 2025: User Ratings, Pros & Cons

Maximize customer satisfaction with Qualtrics Customer Experience.

4.2

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Qualtrics Customer Experience Reviews & Ratings

4.2

Very Good

Based on 607 ratings & 648 reviews

Rating Distribution

Excellent

(424)

Very Good

(175)

Good

(37)

Poor

(7)

Terible

(5)

Expert's Review

Qualtrics Customer Experience stands out as a top-notch survey tool, offering a versatile platform for designing various survey styles and attachments. Users appreciate its intuitive interface, making it easy to create interactive surveys with customizable features. The software's predictive intelligence engine also impresses, providing valuable insights to ...Read more

Qualtrics Customer Experience pros and cons

  • Versatile tool for designing surveys with dashboard, ticketing, workflows, and more.

  • Dynamic and versatile survey styles with easy changes and important details recording.

  • Predictive intelligence engine for optimizing customer engagement.

  • Aesthetically pleasing with simple processes for survey responses and corrections.

  • Customizations and advanced features may be complex for new users without proper support.

  • Limited options in the Marketplace for additional apps and connectors, restricting advanced functionalities.

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Showing 241-250 out of 648

NA

Nicholas A

03/16/21

5 out of 5

"Best survey software available as of 2021"

What do you like best about Qualtrics Customer Experience? What I like most is how easy to use it is What do you dislike about Qualtrics Customer Experience?

KD

Katarína D

02/09/21

5 out of 5

"Easy to gather feedback"

What do you like best about Qualtrics Customer Experience? So easy to gather feedback from the customers during their jurney. Ability to find intercepts and reviews and ratings. Helpful with getting feedback on customer behavior.

AU

Anonymous User

01/19/21

5 out of 5

"Amazing Product and Customer Facing Experience"

What do you like best about Qualtrics Customer Experience? - Cost - Functionality

LS

Lubna S

11/07/20

5 out of 5

"Qualtrics is the platform for customer obsessed companies."

What do you like best about Qualtrics Customer Experience? Simple, nimble and user friendly platform. Best support team ever. Comprehensive product documentation. Has the best capabilities and culture. It helps you build a customer centric culture in your organisation.

AU

Anonymous User

10/17/20

4 out of 5

"Support Staff are incredible but..."

What do you like best about Qualtrics Customer Experience? The system itself is very intuitive and where you do fall into stumbling blocks they really do have first class support.

AU

Anonymous User

10/17/20

4 out of 5

"Support Staff are incredible but..."

What do you like best about Qualtrics Customer Experience? The system itself is very intuitive and where you do fall into stumbling blocks they really do have first class support.

JS

James S

10/05/20

4.5 out of 5

"A very flexible customer experience management solution"

What do you like best about Qualtrics Customer Experience? The ability to be able to self serve for the majority of developments is great. Small changes are quick to make and can be completed without any tech or coding skills.

AU

Anonymous User

09/18/20

4.5 out of 5

"Real-time touchpoint-specific insight to take action."

What do you like best about Qualtrics Customer Experience? How easy is to create and launch a survey, and the dashboards. I find very helpful the follow up process, we can talk to customers, have a more detailed feedback for their pain point and act on it. We can also identify patterns that can be solved.

AI

Administrator in Financial Services

09/18/20

4.5 out of 5

"Real-time touchpoint-specific insight to take action."

What do you like best? How easy is to create and launch a survey, and the dashboards. I find very helpful the follow up process, we can talk to customers, have a more detailed feedback for their pain point and act on it. We can also identify patterns that can be solved.

AU

Anonymous User

09/17/20

4.5 out of 5

"shalini"

What do you like best about Qualtrics Customer Experience? User interface ,easy to use and text size What do you dislike about Qualtrics Customer Experience?

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].