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Qualtrics Customer Experience - Experience Management Software

Qualtrics Customer Experience Reviews in May 2025: User Ratings, Pros & Cons

Maximize customer satisfaction with Qualtrics Customer Experience.

4.2

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Qualtrics Customer Experience Reviews & Ratings

4.2

Very Good

Based on 607 ratings & 648 reviews

Rating Distribution

Excellent

(424)

Very Good

(175)

Good

(37)

Poor

(7)

Terible

(5)

Expert's Review

Qualtrics Customer Experience stands out as a top-notch survey tool, offering a versatile platform for designing various survey styles and attachments. Users appreciate its intuitive interface, making it easy to create interactive surveys with customizable features. The software's predictive intelligence engine also impresses, providing valuable insights to ...Read more

Qualtrics Customer Experience pros and cons

  • Versatile tool for designing surveys with dashboard, ticketing, workflows, and more.

  • Dynamic and versatile survey styles with easy changes and important details recording.

  • Predictive intelligence engine for optimizing customer engagement.

  • Aesthetically pleasing with simple processes for survey responses and corrections.

  • Customizations and advanced features may be complex for new users without proper support.

  • Limited options in the Marketplace for additional apps and connectors, restricting advanced functionalities.

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Showing 231-240 out of 648

AU

Anonymous User

05/21/21

3.5 out of 5

"One of the most efficient and user friendly experience"

What do you like best about Qualtrics Customer Experience? I liked the vizualization of key metrics. It really helps convince stakeholders on which prirorities we should focus on.

MS

Mehmet Soner C

05/20/21

5 out of 5

"Easy to use and efficient Customer Experience survey creation and analysis tool"

What do you like best about Qualtrics Customer Experience? It provides Customer Experience (CX) Analysts an excellent tool for creating surveys and analyzing customer feedback. It has different libraries for different types of surveys, which already comes with default questions. You can modify these default questions into whatever you need. Addition or removal of conditions to the questions in the survey is very easy, which results in a great flow and transition. After you finish your ...

Read more

AU

Anonymous User

05/18/21

3.5 out of 5

"Easy to use and efficient"

What do you like best about Qualtrics Customer Experience? Interface is easy to use and see and help us to work more efficiently

AU

Anonymous User

05/11/21

4.5 out of 5

"Great and easy to use cloud service with a few workarounds"

What do you like best about Qualtrics Customer Experience? The simple and clear layout with flexible options to build a survey. User were able to complete their responses in a simple and easy manner.

AM

AKSHAY M

05/10/21

5 out of 5

"Overall good experience"

What do you like best about Qualtrics Customer Experience? Customer Support is supportive. They understand and provide the best available solution.

RV

Radek V

05/04/21

4 out of 5

"Good tool for user research"

What do you like best about Qualtrics Customer Experience? Build with e-commerce sites in mind High versatility and branching logic with variables

RV

Radek V

05/04/21

4 out of 5

"Good tool for user research"

What do you like best about Qualtrics Customer Experience? Build with e-commerce sites in mind High versatility and branching logic with variables

AU

Anonymous User

04/04/21

4.5 out of 5

"Effective"

What do you like best about Qualtrics Customer Experience? It is easy to use and to analyze data.. What do you dislike about Qualtrics Customer Experience?

AU

Anonymous User

04/01/21

4 out of 5

"Good"

What do you like best about Qualtrics Customer Experience? As customer experience it's nice obviously What do you dislike about Qualtrics Customer Experience?

AU

Anonymous User

04/01/21

4 out of 5

"Good"

What do you like best about Qualtrics Customer Experience? As customer experience it's nice obviously What do you dislike about Qualtrics Customer Experience?

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].