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Qualtrics Customer Experience - Experience Management Software

Qualtrics Customer Experience Reviews in May 2025: User Ratings, Pros & Cons

Maximize customer satisfaction with Qualtrics Customer Experience.

4.2

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Qualtrics Customer Experience Reviews & Ratings

4.2

Very Good

Based on 607 ratings & 648 reviews

Rating Distribution

Excellent

(424)

Very Good

(175)

Good

(37)

Poor

(7)

Terible

(5)

Expert's Review

Qualtrics Customer Experience stands out as a top-notch survey tool, offering a versatile platform for designing various survey styles and attachments. Users appreciate its intuitive interface, making it easy to create interactive surveys with customizable features. The software's predictive intelligence engine also impresses, providing valuable insights to ...Read more

Qualtrics Customer Experience pros and cons

  • Versatile tool for designing surveys with dashboard, ticketing, workflows, and more.

  • Dynamic and versatile survey styles with easy changes and important details recording.

  • Predictive intelligence engine for optimizing customer engagement.

  • Aesthetically pleasing with simple processes for survey responses and corrections.

  • Customizations and advanced features may be complex for new users without proper support.

  • Limited options in the Marketplace for additional apps and connectors, restricting advanced functionalities.

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Showing 211-220 out of 648

AU

Anonymous User

11/16/21

5 out of 5

"Qualtrics Surveys: Easy, Efficient and Effective"

What do you like best about Qualtrics Customer Experience? The surveys are easy for the customer to use, access and complete. They are also very easy to create for assessment purposes. It is far superior to Survey Monkey.

VP

Venkatesa Prasad S

11/03/21

4.5 out of 5

"Qualtrics CX Product Feedback"

What do you like best about Qualtrics Customer Experience? Intuitive User Experience, Ease of Use and Range of questions

SW

Sherif W

10/19/21

5 out of 5

"Useful for feedback gathering"

What do you like best about Qualtrics Customer Experience? UI and ease of selecting answers. Also options for multiselect What do you dislike about Qualtrics Customer Experience?

AU

Anonymous User

10/19/21

4.5 out of 5

"Qualtrics Brand Admin for CX Platform"

What do you like best about Qualtrics Customer Experience? Still learning the tool. Some areas are easy to use others not as much / user friendly. Dashboards are one of the highlights, followed by the closed-loop ticketing process.

AU

Anonymous User

10/15/21

3.5 out of 5

"Qualtrics Customer Experience - A powerful tool"

What do you like best about Qualtrics Customer Experience? I am a heavy user of Qualtrics. Qualtrics survey experience provides valuable insights as to how the respondent's experience was during the survey-taking process. This feature helps not only understand the customer's perceptions but also provides critical feedback for further improving the survey design for a greater level of satisfaction on the part of the respondent in the future. It also helps in designing future surveys to ...

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AU

Anonymous User

10/06/21

5 out of 5

"Excellent Service"

What do you like best about Qualtrics Customer Experience? The operating system provides the best service experience so far. It was very helfup and easy to use at every stage!

AU

Anonymous User

10/02/21

4.5 out of 5

"Good user experience."

What do you like best about Qualtrics Customer Experience? Variety of surveys, implementation of suggestions. What do you dislike about Qualtrics Customer Experience?

AU

Anonymous User

09/30/21

5 out of 5

"All in one product for experience management."

What do you like best about Qualtrics Customer Experience? The automatic tool for multiple features like survey check, any import file check etc.

AU

Anonymous User

08/27/21

4.5 out of 5

"Easy for understanding, useful for work"

What do you like best about Qualtrics Customer Experience? Wide functionality, variety of options, good learning support What do you dislike about Qualtrics Customer Experience?

AU

Anonymous User

08/26/21

3 out of 5

"50/50"

What do you like best about Qualtrics Customer Experience? Qualtrics is user friendly enough to for some one with a little coding/server creation experience. It also helps that my employer has a dedicated IT person with weekly office hours to help. It is easy to make adjustments and small tweaks behind the scenes without having to take down the current survey as well.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].