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Qualtrics Customer Experience - Experience Management Software

Qualtrics Customer Experience Reviews in May 2025: User Ratings, Pros & Cons

Maximize customer satisfaction with Qualtrics Customer Experience.

4.2

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Qualtrics Customer Experience Reviews & Ratings

4.2

Very Good

Based on 607 ratings & 648 reviews

Rating Distribution

Excellent

(424)

Very Good

(175)

Good

(37)

Poor

(7)

Terible

(5)

Expert's Review

Qualtrics Customer Experience stands out as a top-notch survey tool, offering a versatile platform for designing various survey styles and attachments. Users appreciate its intuitive interface, making it easy to create interactive surveys with customizable features. The software's predictive intelligence engine also impresses, providing valuable insights to ...Read more

Qualtrics Customer Experience pros and cons

  • Versatile tool for designing surveys with dashboard, ticketing, workflows, and more.

  • Dynamic and versatile survey styles with easy changes and important details recording.

  • Predictive intelligence engine for optimizing customer engagement.

  • Aesthetically pleasing with simple processes for survey responses and corrections.

  • Customizations and advanced features may be complex for new users without proper support.

  • Limited options in the Marketplace for additional apps and connectors, restricting advanced functionalities.

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Showing 201-210 out of 648

RE

Raymundo E

04/19/22

5 out of 5

"Qualtrics Review"

What do you like best about Qualtrics Customer Experience? That is a very friendly-user platform. You don´t need to be an expert in stadistics or technology insights to use the software. For example, I am from Research & Development category, and for me is very practical when I want to have insights fast and analyze data from consumers. Predictive tools and correlations are very usefull for R&D.

AU

Anonymous User

02/16/22

5 out of 5

"Simple to use and easy to learn if you're first time user!"

What do you like best about Qualtrics Customer Experience? The simplicity of the UI, easy to learn software if you are a first-timer user. The poll, survey, the reporting analytics were great. This software is simple to use easy to navigate.

AU

Anonymous User

02/15/22

5 out of 5

"Great survey tool with all features you need"

What do you like best about Qualtrics Customer Experience? Ease of use, comparatively better pricing, integrations with 3rd party reward partners, lots of options to create more detailed surveys.

AU

Anonymous User

01/19/22

5 out of 5

"Finally a great customer service experience"

What do you like best about Qualtrics Customer Experience? I was able to get a knowledgeable person on the phone without too much of a time delay. I was not transferred from person to person and my contact listened and problem solved my issues with me directly.

AU

Anonymous User

01/06/22

5 out of 5

"Questions that matter"

What do you like best about Qualtrics Customer Experience? I liked the realistic questions available for feedback with a drill down approach. We used qualtrics to rate our experience with SAP and implementation partner.

AU

Anonymous User

12/28/21

5 out of 5

"User Friendly"

What do you like best about Qualtrics Customer Experience? The programme can be easily written by users. The guide and customer experience was seamless too. Over all , a great product worth to brush up your skills.

HP

Hannah P

12/28/21

5 out of 5

"User Friendly and Effective"

What do you like best about Qualtrics Customer Experience? It's easy to use and gets the job done. Minimal to no training required.

AU

Anonymous User

12/21/21

5 out of 5

"I used Qualtrics for designing the student surveys."

What do you like best about Qualtrics Customer Experience? I used all the features and settings available in Qualtrics. The great feature-loaded design of the questionnaire certainly is one of the reasons why Qualtrics is better than other tools.

AU

Anonymous User

12/10/21

5 out of 5

"Great tool to gather Feedback and Survey"

What do you like best about Qualtrics Customer Experience? Qualtrics is easy to configure for surveys, Feedback, and Polls. We can see results real-time. We can create Reports and Dashboards to see the results, which is easy to review and analyze data.

LH

Liz H

11/19/21

5 out of 5

"Provides you with great tools to become successful!"

What do you like best about Qualtrics Customer Experience? Partnering with Qualtrics has provided us with the right tools to define, measure, and prioritize different member experience journeys throughout our credit union. Since we started utilizing the tools available with Qualtrics, we have been able to make impactful organizational changes based on the feedback received from our members, as well as it has helped strengthen and optimize the daily member experience. If you are ready to be ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].