Qualtrics Customer Experience Reviews in May 2025: User Ratings, Pros & Cons

"The best experience management platform"

What do you like best about Qualtrics Customer Experience? Qualtrics is really easy to use, you can find a lot of content online regarding to the platform configuration, also, if you are trying to design a customer experience program you can get all the support from the qualtrics team and its partners.

"The best tool to measure your custome rexperience!"

What do you like best about Qualtrics Customer Experience? With Qualtrics, you can create digital experiences that make a difference. In an online world, digital experiences are essential to the customer journey and business success. The most effective digital experiences allow customers to quickly complete the tasks they want, such as placing an order, submitting a service request, or paying a bill. With Qualtrics, you can understand how the digital experiences you offer influence the ...

"Robust surveying and researching tool, but expensive"

What do you like best about Qualtrics Customer Experience? Qualtrics has a plethora of surveying tools that are easy to use and implement, such as conjoint and pricing studies. They also have very easy-to-use dashboarding capabilities. It's easy to set up and customize dashboards how you like them,

"Qualtrics is an innovative platform with very supportive courses and network."

What do you like best about Qualtrics Customer Experience? Qualtrics Customer Experience program helps govern the survey system and generate real-time dashboards.

"Valuable software for improving business and customer experience"

What do you like best about Qualtrics Customer Experience? I like that it integrates many features to allow you to manage your customer's experiences and provide better overall service.

"Qualtrics is such a powerful platform for many use-cases/projects/ideas."

What do you like best about Qualtrics Customer Experience? The number of options to do the same idea is so useful at times. I always tell people that there are many ways to accomplish the same idea, so to never fret and just give me the ideas they want and there will probably be at least one way to accomplish their goal.

"The best XM Platform"

What do you like best about Qualtrics Customer Experience? Omni-channel CX measurement. Best email platform. Interligent data analytic tools.

"Qualtrics is a really great software to use with A+ customer service"

What do you like best about Qualtrics Customer Experience? I really like the features that allow me to customize my survey with skip logic and embedded text. I also love their customer service. There is almost no wait time and the people on the phone are either to able help me through my problem or they log into my account and fix it for me. 5 Stars.

"Good tool for Survey designing and data analysis."

What do you like best about Qualtrics Customer Experience? The process of creating the questions are easy and efficient. Up to medium complexity surveys can be design easily and quickly. It gives you good look and feel so you can create interacting surveys which gives good respondents experience. We can see the data real time to create report which helps in data analysis.

"Loved Working with Qualtrics since 2016"

What do you like best about Qualtrics Customer Experience? Qualtrics has a lot of documentation online, which can be found easier with Google at times. The tools a has changed quite a bit in the last six years and mostly for the better.