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Qualtrics Customer Experience - Experience Management Software

Qualtrics Customer Experience Reviews in May 2025: User Ratings, Pros & Cons

Maximize customer satisfaction with Qualtrics Customer Experience.

4.2

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Qualtrics Customer Experience Reviews & Ratings

4.2

Very Good

Based on 607 ratings & 648 reviews

Rating Distribution

Excellent

(424)

Very Good

(175)

Good

(37)

Poor

(7)

Terible

(5)

Expert's Review

Qualtrics Customer Experience stands out as a top-notch survey tool, offering a versatile platform for designing various survey styles and attachments. Users appreciate its intuitive interface, making it easy to create interactive surveys with customizable features. The software's predictive intelligence engine also impresses, providing valuable insights to ...Read more

Qualtrics Customer Experience pros and cons

  • Versatile tool for designing surveys with dashboard, ticketing, workflows, and more.

  • Dynamic and versatile survey styles with easy changes and important details recording.

  • Predictive intelligence engine for optimizing customer engagement.

  • Aesthetically pleasing with simple processes for survey responses and corrections.

  • Customizations and advanced features may be complex for new users without proper support.

  • Limited options in the Marketplace for additional apps and connectors, restricting advanced functionalities.

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Showing 181-190 out of 648

SS

Swati S

09/25/22

5 out of 5

"Market Research Analyst"

What do you like best about Qualtrics Customer Experience? User interface and easy to use which makes anyone easy to understand

AU

Anonymous User

09/22/22

3.5 out of 5

"Review for qualities customer experience"

What do you like best about Qualtrics Customer Experience? It makes easy for companies to monitor their customer journey. It was great when it came to reputation management. I liked its integration with slack very much.

DZ

Daniela Z

09/20/22

4.5 out of 5

"Estrategias para programa de experiencia del cliente"

What do you like best about Qualtrics Customer Experience? Qualtrics me da informaciòn importante para mejorar mi estrategia organizacional

JW

Jackton W

09/18/22

5 out of 5

"Best user expeience,"

What do you like best about Qualtrics Customer Experience? One of the best things I like about the tool is how it is easy to use and customize to the company's needs. The user interface is very intuitive, making it easy for one without experience to use it. We can know how our customers want to be served.

KJ

Kymberly J

09/17/22

4.5 out of 5

"Qualtrics has been a great partner."

What do you like best about Qualtrics Customer Experience? I have created many surveys using Qualtrics. It is among the most intuitive pieces of software I've ever utilised. The layout is straightforward and correct. You may also purchase groups of individuals willing to participate in surveys and research investigations. Researchers that require a representative sample of a group might also benefit significantly from the panels.

AU

Anonymous User

09/16/22

4.5 out of 5

"A complete market research solution in one platform"

What do you like best about Qualtrics Customer Experience? Easy to program surveys and analyze the data. What do you dislike about Qualtrics Customer Experience?

AU

Anonymous User

09/14/22

5 out of 5

"Qualtrics Customer Experience has never been this easy."

What do you like best about Qualtrics Customer Experience? Data needed are captured with accuracy and even includes even the tiniest detail.

ER

Ellise R

09/14/22

4.5 out of 5

"An easy-to-use survey tool with many integrations & features for new & mature programs"

What do you like best about Qualtrics Customer Experience? The ease of survey and dashboard creation, the admin platform/features, and data collection/storage flexibility. Whether you want to deploy surveys via the web, email campaigns, static links (where you can still add embedded data or "customer unique" variables to track respondents), or from within your product/platform, Qualtrics has a way to make it happen.

BG

brodie G

09/14/22

3.5 out of 5

"Works great when it does, but frustratingly limited"

What do you like best about Qualtrics Customer Experience? Basic dashboarding and reporting are quick and easy to set up, TextiQ saves a ton of time and creates opportunity for new insights. Sharing dashboards with user roles also a huge plus for data management.

YS

Yashwant S

09/14/22

3 out of 5

"Great tool for data collection"

What do you like best about Qualtrics Customer Experience? It has lots of in-built question types which are always helpful to build the survey easily.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].