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Qualtrics Customer Experience - Experience Management Software

Qualtrics Customer Experience Reviews in May 2025: User Ratings, Pros & Cons

Maximize customer satisfaction with Qualtrics Customer Experience.

4.2

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Qualtrics Customer Experience Reviews & Ratings

4.2

Very Good

Based on 607 ratings & 648 reviews

Rating Distribution

Excellent

(424)

Very Good

(175)

Good

(37)

Poor

(7)

Terible

(5)

Expert's Review

Qualtrics Customer Experience stands out as a top-notch survey tool, offering a versatile platform for designing various survey styles and attachments. Users appreciate its intuitive interface, making it easy to create interactive surveys with customizable features. The software's predictive intelligence engine also impresses, providing valuable insights to ...Read more

Qualtrics Customer Experience pros and cons

  • Versatile tool for designing surveys with dashboard, ticketing, workflows, and more.

  • Dynamic and versatile survey styles with easy changes and important details recording.

  • Predictive intelligence engine for optimizing customer engagement.

  • Aesthetically pleasing with simple processes for survey responses and corrections.

  • Customizations and advanced features may be complex for new users without proper support.

  • Limited options in the Marketplace for additional apps and connectors, restricting advanced functionalities.

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Showing 171-180 out of 648

AU

Anonymous User

09/27/22

5 out of 5

"Can't live without it!"

What do you like best about Qualtrics Customer Experience? What is not to like? It captures all of the feedback from my summer programs so I can assess, review and evaluate for future summer redesign. We are always looking to improve!

KI

Krishna I

09/27/22

5 out of 5

"Best XM in the Market"

What do you like best about Qualtrics Customer Experience? Ease of Use and Implementation with multiple Out of the box functionality

AU

Anonymous User

09/27/22

4 out of 5

"Easy to understand interface"

What do you like best about Qualtrics Customer Experience? Easy to rearrange order of questions, good tracking of analytics

SN

Sam N

09/27/22

4 out of 5

"Is Qualtrics User-Friendly?"

What do you like best about Qualtrics Customer Experience? Qualtrics is a clean, sophisticated tool for creating surveys and collecting data. The best things about Qualtrics are its multi-faceted sharing ability and simplicity.

AU

Anonymous User

09/27/22

4 out of 5

"Easy to understand interface"

What do you like best about Qualtrics Customer Experience? Easy to rearrange order of questions, good tracking of analytics

SN

Sam N

09/27/22

4 out of 5

"Is Qualtrics User-Friendly?"

What do you like best about Qualtrics Customer Experience? Qualtrics is a clean, sophisticated tool for creating surveys and collecting data. The best things about Qualtrics are its multi-faceted sharing ability and simplicity.

MG

Manoj G

09/26/22

5 out of 5

"Market Research"

What do you like best about Qualtrics Customer Experience? User interface is awesome in managing the survey. Even a layman person can easily access and work on it

AR

Abhishek R

09/26/22

4.5 out of 5

"One of the best CX platforms out there!"

What do you like best about Qualtrics Customer Experience? From a strategy perspective, a good CX platform should help you achieve three important things;

HJ

Humaira J

09/26/22

4.5 out of 5

"Great customer experience"

What do you like best about Qualtrics Customer Experience? The dashboard is pretty good and extremely easy to use. Data collection, typing tool, conjoint everything was possible to do. The graphics are also very nice. The tool has variety of features that are not found in other tools. Even the non programmers can use the tool with ease.

AU

Anonymous User

09/26/22

3.5 out of 5

"Qualtrics for Customers"

What do you like best about Qualtrics Customer Experience? Great surveying tool. Used heavily in social work, public health and psychology streams.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].