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Qualtrics Customer Experience - Experience Management Software

Qualtrics Customer Experience Reviews in May 2025: User Ratings, Pros & Cons

Maximize customer satisfaction with Qualtrics Customer Experience.

4.2

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Qualtrics Customer Experience Reviews & Ratings

4.2

Very Good

Based on 607 ratings & 648 reviews

Rating Distribution

Excellent

(424)

Very Good

(175)

Good

(37)

Poor

(7)

Terible

(5)

Expert's Review

Qualtrics Customer Experience stands out as a top-notch survey tool, offering a versatile platform for designing various survey styles and attachments. Users appreciate its intuitive interface, making it easy to create interactive surveys with customizable features. The software's predictive intelligence engine also impresses, providing valuable insights to ...Read more

Qualtrics Customer Experience pros and cons

  • Versatile tool for designing surveys with dashboard, ticketing, workflows, and more.

  • Dynamic and versatile survey styles with easy changes and important details recording.

  • Predictive intelligence engine for optimizing customer engagement.

  • Aesthetically pleasing with simple processes for survey responses and corrections.

  • Customizations and advanced features may be complex for new users without proper support.

  • Limited options in the Marketplace for additional apps and connectors, restricting advanced functionalities.

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Showing 161-170 out of 648

AU

Anonymous User

10/04/22

4.5 out of 5

"Long time user who hasn’t tried it all out"

What do you like best about Qualtrics Customer Experience? I like the ease with which I can launch a quick survey or, when time is greater, customize a more detailed survey using known techniques.

AU

Anonymous User

10/04/22

4.5 out of 5

"Great Results"

What do you like best about Qualtrics Customer Experience? That I am able to pull the data into an excel format to filter and sort as needed.

AU

Anonymous User

10/04/22

4 out of 5

"Useful tool to collect quick insights from our stakeholders"

What do you like best about Qualtrics Customer Experience? The backend interface is relatively easy to use, and the customer support from the Qualtrics team is very robust. I have always had excellent experiences with the support team. The in-program data analysis tools are nice.

SS

Sid S

10/04/22

4 out of 5

"Good Experience"

What do you like best about Qualtrics Customer Experience? Survey designing, inbuilt logic and workflows What do you dislike about Qualtrics Customer Experience?

AU

Anonymous User

10/04/22

4 out of 5

"Useful tool to collect quick insights from our stakeholders"

What do you like best about Qualtrics Customer Experience? The backend interface is relatively easy to use, and the customer support from the Qualtrics team is very robust. I have always had excellent experiences with the support team. The in-program data analysis tools are nice.

SS

Sid S

10/04/22

4 out of 5

"Good Experience"

What do you like best about Qualtrics Customer Experience? Survey designing, inbuilt logic and workflows What do you dislike about Qualtrics Customer Experience?

AU

Anonymous User

10/04/22

3.5 out of 5

"Great 80% of the time but then there's that disappointing 20%"

What do you like best about Qualtrics Customer Experience? I think the Qualtrics CX Dashboard interface is intuitive and easy to use.

SS

Shivasurya S

09/30/22

5 out of 5

"Customizable Survey Software for SaaS business"

What do you like best about Qualtrics Customer Experience? Reports and distribution user experience is really beatiful. It's really easy to integrate with HubSpot CRM to sync with customer.

AU

Anonymous User

09/29/22

5 out of 5

"User friendly and great data aggregation"

What do you like best about Qualtrics Customer Experience? It's extremely easy to set up surveys in Qualtrics, and it's also extremely easy to take surveys. We used this platform for 360 reviews and the data aggregation was so helpful for discussing the feedback.

MM

Marisofi M

09/28/22

5 out of 5

"I use the platform for surveys to gather information from students, colleagues and prospective hires"

What do you like best about Qualtrics Customer Experience? The basic overview guides make it easy to start collecting data.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].