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Qualtrics Customer Experience - Experience Management Software

Qualtrics Customer Experience Reviews in May 2025: User Ratings, Pros & Cons

Maximize customer satisfaction with Qualtrics Customer Experience.

4.2

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Qualtrics Customer Experience Reviews & Ratings

4.2

Very Good

Based on 607 ratings & 648 reviews

Rating Distribution

Excellent

(424)

Very Good

(175)

Good

(37)

Poor

(7)

Terible

(5)

Expert's Review

Qualtrics Customer Experience stands out as a top-notch survey tool, offering a versatile platform for designing various survey styles and attachments. Users appreciate its intuitive interface, making it easy to create interactive surveys with customizable features. The software's predictive intelligence engine also impresses, providing valuable insights to ...Read more

Qualtrics Customer Experience pros and cons

  • Versatile tool for designing surveys with dashboard, ticketing, workflows, and more.

  • Dynamic and versatile survey styles with easy changes and important details recording.

  • Predictive intelligence engine for optimizing customer engagement.

  • Aesthetically pleasing with simple processes for survey responses and corrections.

  • Customizations and advanced features may be complex for new users without proper support.

  • Limited options in the Marketplace for additional apps and connectors, restricting advanced functionalities.

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Showing 151-160 out of 648

KT

Kelsey T

10/04/22

5 out of 5

"Using qualtrics for Grad school"

What do you like best about Qualtrics Customer Experience? I really enjoy the fact that you can preview your survey before launching it. It gives you the opportunity to see it from another lens and make any changes necessary.

TM

Tyler M

10/04/22

5 out of 5

"Responsive and Helpful"

What do you like best about Qualtrics Customer Experience? The quickness of the response and the helpfulness of the customer experience staff was amazing!

KD

Katie D

10/04/22

5 out of 5

"Great Platform To Use"

What do you like best about Qualtrics Customer Experience? Qualtrics helped us to navigate and produce different surveys with ease. When utilizing Qualtrics, we're able to get the best feedback from employees and customers.

AU

Anonymous User

10/04/22

5 out of 5

"Qualtrics Is an Asset to Any Program"

What do you like best about Qualtrics Customer Experience? The ease of use and simple presentation style (excellent for phone surveys) is wonderful. The flexibility to save information in various formats allows for multiple uses (ie surveys, registrations, feedback platforms, course delivery, etc.) I especially love the reminder system!

AU

Anonymous User

10/04/22

5 out of 5

"The customer support was very helpful and efficient."

What do you like best about Qualtrics Customer Experience? The customer service was very quick to respond to my inquiry.

AU

Anonymous User

10/04/22

5 out of 5

"Qualtrics support is exceptional."

What do you like best about Qualtrics Customer Experience? They have helped me out of a number of binds quickly e and outside of work hours. They are very responsive and knowledgeable.

AU

Anonymous User

10/04/22

4.5 out of 5

"Long time user who hasn’t tried it all out"

What do you like best about Qualtrics Customer Experience? I like the ease with which I can launch a quick survey or, when time is greater, customize a more detailed survey using known techniques.

AU

Anonymous User

10/04/22

4.5 out of 5

"Great"

What do you like best about Qualtrics Customer Experience? There are many options when creating surveys/polls What do you dislike about Qualtrics Customer Experience?

BS

Ben S

10/04/22

4.5 out of 5

"Qualtrics is a powerful and effective tool for gathering and analyzing data"

What do you like best about Qualtrics Customer Experience? Tons of options for building surveys in interesting styles, formats, and genres. Very helpful customer service as well.

CK

Caitlyn K

10/04/22

4.5 out of 5

"Intuitive and efficient user experience on this platform"

What do you like best about Qualtrics Customer Experience? The most helpful part of the customer experience platform is the ability to contact an expert to assist with any project needs. Help with every step in the process allows for a very efficient working experience.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].