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Qualtrics Customer Experience - Experience Management Software

Qualtrics Customer Experience Reviews in May 2025: User Ratings, Pros & Cons

Maximize customer satisfaction with Qualtrics Customer Experience.

4.2

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Qualtrics Customer Experience Reviews & Ratings

4.2

Very Good

Based on 607 ratings & 648 reviews

Rating Distribution

Excellent

(424)

Very Good

(175)

Good

(37)

Poor

(7)

Terible

(5)

Expert's Review

Qualtrics Customer Experience stands out as a top-notch survey tool, offering a versatile platform for designing various survey styles and attachments. Users appreciate its intuitive interface, making it easy to create interactive surveys with customizable features. The software's predictive intelligence engine also impresses, providing valuable insights to ...Read more

Qualtrics Customer Experience pros and cons

  • Versatile tool for designing surveys with dashboard, ticketing, workflows, and more.

  • Dynamic and versatile survey styles with easy changes and important details recording.

  • Predictive intelligence engine for optimizing customer engagement.

  • Aesthetically pleasing with simple processes for survey responses and corrections.

  • Customizations and advanced features may be complex for new users without proper support.

  • Limited options in the Marketplace for additional apps and connectors, restricting advanced functionalities.

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Showing 131-140 out of 648

KF

Katherine F

10/25/22

5 out of 5

"Qualtrics Experience"

What do you like best about Qualtrics Customer Experience? The templated questions are super useful to help determine which are the best metrics for this product/service.

AU

Anonymous User

10/25/22

5 out of 5

"Better customer insight"

What do you like best about Qualtrics Customer Experience? The ability to not only measure the customer experience but allowed us to be able to take that insight and turn it into action. This allowed us to identify ways to enhance customer experience.

JC

Jessica C

10/25/22

4.5 out of 5

"My QCE Filled Survey"

What do you like best about Qualtrics Customer Experience? Provide all the capabilities that enables me to collect, model and visualize customer data at point of making decisions.

AU

Anonymous User

10/25/22

4 out of 5

"Very helpful features to capture the customer feedback."

What do you like best about Qualtrics Customer Experience? Mainly two things: Easy to set up and integrate with other platforms and the ability to send friendly reminders to customers. It's well ahead of their competitors as it allows to scale quickly.

AU

Anonymous User

10/25/22

4 out of 5

"Very helpful features to capture the customer feedback."

What do you like best about Qualtrics Customer Experience? Mainly two things: Easy to set up and integrate with other platforms and the ability to send friendly reminders to customers. It's well ahead of their competitors as it allows to scale quickly.

HM

Harsimran M

10/21/22

3 out of 5

"Good platform with limited support"

What do you like best about Qualtrics Customer Experience? DYI functionality of the platform is good. Most things are easy to use and intuitive.

AU

Anonymous User

10/19/22

5 out of 5

"Qualtrics is the best"

What do you like best about Qualtrics Customer Experience? Easy to use and great features. Interface is helpful and appreciated

AT

Alex T

10/14/22

4.5 out of 5

"Retain Customers in Real-time with QCE"

What do you like best about Qualtrics Customer Experience? Qualtrics Customer Experience send automated recommendation actions that help improve customer experience.

HR

Himanshu R

10/12/22

5 out of 5

"Very good for the customers"

What do you like best about Qualtrics Customer Experience? This looks very fantastic when start taking like. What do you dislike about Qualtrics Customer Experience?

AU

Anonymous User

10/12/22

4.5 out of 5

"Experience on Qualtrics !!"

What do you like best about Qualtrics Customer Experience? Tool provides customization for the surveys lot of different features. The customer srevice is also amazing they will help you in creating the best program. The Platform is very easy to use and provides good support for non programmers as well. I have used the qualtrics and able to build great surveys. It also has the analytics tool which somehow helps in building a visison & enhancement to solutions of organization.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].