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Qualtrics Customer Experience - Experience Management Software

Qualtrics Customer Experience Reviews in May 2025: User Ratings, Pros & Cons

Maximize customer satisfaction with Qualtrics Customer Experience.

4.2

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Qualtrics Customer Experience Reviews & Ratings

4.2

Very Good

Based on 607 ratings & 648 reviews

Rating Distribution

Excellent

(424)

Very Good

(175)

Good

(37)

Poor

(7)

Terible

(5)

Expert's Review

Qualtrics Customer Experience stands out as a top-notch survey tool, offering a versatile platform for designing various survey styles and attachments. Users appreciate its intuitive interface, making it easy to create interactive surveys with customizable features. The software's predictive intelligence engine also impresses, providing valuable insights to ...Read more

Qualtrics Customer Experience pros and cons

  • Versatile tool for designing surveys with dashboard, ticketing, workflows, and more.

  • Dynamic and versatile survey styles with easy changes and important details recording.

  • Predictive intelligence engine for optimizing customer engagement.

  • Aesthetically pleasing with simple processes for survey responses and corrections.

  • Customizations and advanced features may be complex for new users without proper support.

  • Limited options in the Marketplace for additional apps and connectors, restricting advanced functionalities.

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Showing 111-120 out of 648

OP

Orlando P

11/07/22

4.5 out of 5

"An excellent experience with qualtrics"

What do you like best about Qualtrics Customer Experience? What fascinates me the most about this instrument is that it is possible to govern multiple plans, making the processes more effective and efficient, realizing for ourselves that this is a gigantic virtue, in addition to the fact that it is simple to monitor the particular results and various sets

AU

Anonymous User

11/05/22

5 out of 5

"Best Customer experience in Qualtrics"

What do you like best about Qualtrics Customer Experience? The best thing is that you can directly contact their customer service if you are trying to develop a customer experience program. They will guide you through the whole process and are humble and understanding.

AU

Anonymous User

11/01/22

4 out of 5

"Powerful tool to collect, analyse and act on customer voice"

What do you like best about Qualtrics Customer Experience? We have been using this tool to capture NPS from our customers on our website and social media. The types of qualitative feedback quaestions built in are very helpful

AU

Anonymous User

11/01/22

4 out of 5

"Powerful tool to collect, analyse and act on customer voice"

What do you like best about Qualtrics Customer Experience? We have been using this tool to capture NPS from our customers on our website and social media. The types of qualitative feedback quaestions built in are very helpful

JJ

JT J

10/31/22

5 out of 5

"Qualtrics customer experience provides UX insights for continuous improvement."

What do you like best about Qualtrics Customer Experience? I like the simplicity and it's cross-platform functionality that ensures you're able to garner feedback from a variety of users.

SM

Sayed Majeed A

10/31/22

4 out of 5

"Efficient and it is easy to use"

What do you like best about Qualtrics Customer Experience? The interface is easy to use and all the needed analysis tools are there to make our work more efficient, we have used it to identify the unsatisfied customer to better their experience

SM

Sayed Majeed A

10/31/22

4 out of 5

"Efficient and it is easy to use"

What do you like best about Qualtrics Customer Experience? The interface is easy to use and all the needed analysis tools are there to make our work more efficient, we have used it to identify the unsatisfied customer to better their experience

NR

Nathalie R

10/29/22

4.5 out of 5

"My customer experience"

What do you like best about Qualtrics Customer Experience? Qualtrics is very easy to use, it has a good design and organization of the information that helps me to understand and answer the surveys well. It can also be used on cell phone, computer or tablet and the design holds up well.

DS

DEVALLA S

10/28/22

5 out of 5

"Enhanced customer satisfaction"

What do you like best about Qualtrics Customer Experience? Feedback act as a major plus point for our company, with the help of Qualtrics Customer Experience feedback survey we received valuable insights from our customers, analysing the data become easier with graphical representation and good user interface dashboard.

AS

Aditya S

10/28/22

5 out of 5

"Best Survey application"

What do you like best about Qualtrics Customer Experience? clear information asked and precise options provided. What do you dislike about Qualtrics Customer Experience?

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].