Qualtrics Customer Experience Reviews in May 2025: User Ratings, Pros & Cons

"A streamlined and straightforward customer experience"

What do you like best about Qualtrics Customer Experience? CX Analysts are presented with an invaluable tool in Qualtrics' Customer Experience offering. Across the range of survey formats, tailored question libraries provide flexibility and the power to tailor surveys according to specific needs. With parameters ripe for modification, questions flow smoothly between each other. At the same time, state-of-the-art AI feedback alerts when several freeform textboxes could be reduced or minified ...

"Platform with excellent analysis and effective system"

What do you like best about Qualtrics Customer Experience? I love that you can create custom query strings. He has a wonderful way of collecting information. I also like the amount of options it has available. It is one of the tools for collecting information.

"Great software for support and Customer Experience Analytics"

What do you like best about Qualtrics Customer Experience? Best thing about Qualtrics Customer Experience is its AI and ML-driven Analytics and awesome dashboard. The new and improved Analytics is just amazing! Great for top management to learn more about their customers and how they feel about the company's services and products.

"Omnichannel communication that connects with customers"

What do you like best about Qualtrics Customer Experience? This is a tool with practically basic functions for professionals who work with digital customer analysis tools, it is more a tool for professionals in the areas of marketing and sales in general, but organizations in industries that create systems or programs that are even customer-oriented may feel that this tool helps them in their efforts by reducing the workload

"A greater tool for a better study and research"

What do you like best about Qualtrics Customer Experience? Different capabilities of voice, social, SMS and apps it makes it easier for us to understand customer behavior and emotion which helps us to strategize accordingly. It makes the insights of a customer journey available. Few customizations on top is also a good value add to have.

"An amazing experience management tool"

What do you like best about Qualtrics Customer Experience? Having many things that we can highlight about this tool, which we ourselves can mention that is in the greatest capacity to satisfy us is the way in which the tool collects information from consumers, in addition to being a instrument in the cloud allows us to examine the trends that exist to offer superior answers to our own consumers.

"Measure user experience"

What do you like best about Qualtrics Customer Experience? This is a tool that provides analysis of results from the analysis of customer experiences, taking into account that they are the fundamental engine for creating successful commercial businesses. The operational efficiency of this system has allowed us to see first-hand what you like. And what not to clients without being complicated or with great investment costs

"Good software but heavy learning curve"

What do you like best about Qualtrics Customer Experience? It's a great tool for creating custom forms that you need to be able to track data for. I love that you can create custom query strings so there's so many options for tracking and making sure you understand where customers are coming from.

"Easy and effective tool"

What do you like best about Qualtrics Customer Experience? What I love most about this instrument and it is most remarkable is its user interface, because it has a wonderful way of collecting information from consumers, it does not matter if it is analyzing the surveys which are the requests of the consumers, which enables us that this information benefits the organization.

"Qualtrics Customer Experience is great for customer retention"

What do you like best about Qualtrics Customer Experience? The sample questions provided by Qualtrics Customer Experience are thoroughly researched and rightly populated to show accurate survey-based feedback about customers' experiences with the product. The data analytics found from research are beneficial for rectifying product development and operational issues to retain customers and avoid churn.