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Qualified - Conversational Marketing Software

Qualified Reviews in May 2025: User Ratings, Pros & Cons

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Qualified Reviews & Ratings

Rating Distribution

Excellent

(100)

Very Good

(3)

Good

(0)

Poor

(0)

Terible

(2)

Expert's Review

Qualified is a standout conversational marketing solution that offers a range of customizable experiments to enhance customer interactions and boost conversions. The platform's strengths lie in its ability to provide tailored experiences on websites, streamlining lead generation and improving sales team efficiency. Users appreciate the personalized support from ...Read more

Qualified pros and cons

  • Customer success team receives high praise for their support and assistance in building experiences.

  • Intuitive platform, with a variety of features like customizable chat experiences and rich analytics.

  • Excellent customer service and support provided by Success Architects and Customer Success Managers.

  • Seamless integration with CRM systems and Slack, making it easy to implement.

  • Learning curve for some users, requiring additional support for initial setup and usage.

  • Complex features can be overwhelming initially, especially for users with complex internal processes.

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Showing 71-80 out of 105

AU

Anonymous User

10/31/23

5 out of 5

"Working with Qualified has been an excellent, collaborative experience."

What do you like best about Qualified? The best part of working with Qualified is the partnership and collaboration with our dedicated Success partner. We switched from another chat platform and from day one the process has been smooth–from initially getting all of our experiences set up to the day-to-day support. In addition to the technical help we get from our Success partner, he takes the time to understand our unique goals and ways of working and provides actionable feedback and ...

Read more

AU

Anonymous User

10/31/23

5 out of 5

"Two-time Qualified customer"

What do you like best about Qualified? Qualified does a phenomenal job helping us engage with customers and buyers in real-time. What do you dislike about Qualified? There's a lot of product available. Not a complaint, but the biggest challenge is using it all effectively. What problems is Qualified solving and how is that benefiting you? Engaging buyers on their terms, in real-time.

AU

Anonymous User

10/30/23

5 out of 5

"Responsive implementation, fast results"

What do you like best about Qualified? Implementation - our dedicated rep, Cassie, was extremely responsive, helpful, and proactive during our implementation process. As an admin, I had endless technical questions that were always answered (sometimes multiple times). Once the details of set up and integrations were clarified, it was easy to set up our segments and targeting criteria. We were able to start seeing progress and results almost as soon as we went live, with both booked meetings ...

Read more

AU

Anonymous User

10/30/23

5 out of 5

"Excellent Customer Experience"

What do you like best about Qualified? We moved from Drift to Qualified, mostly due to the lack of support and service offerings we needed from the partnership. Our Qualified CSM, Shawn, went above and beyond to not only implement the solution within 30 days, but also to help us set our KPIs and benchmarks for success. The team is dedicated, responsive, and has incredible ideas to help us build out our overall experience playbooks, which was critical for us as we are an incredibly small ...

Read more

AU

Anonymous User

10/30/23

5 out of 5

"Responsive implementation, fast results"

What do you like best about Qualified? Implementation - our dedicated rep, Cassie, was extremely responsive, helpful, and proactive during our implementation process. As an admin, I had endless technical questions that were always answered (sometimes multiple times). Once the details of set up and integrations were clarified, it was easy to set up our segments and targeting criteria. We were able to start seeing progress and results almost as soon as we went live, with both booked meetings ...

Read more

AU

Anonymous User

10/30/23

5 out of 5

"Excellent Customer Experience"

What do you like best about Qualified? We moved from Drift to Qualified, mostly due to the lack of support and service offerings we needed from the partnership. Our Qualified CSM, Shawn, went above and beyond to not only implement the solution within 30 days, but also to help us set our KPIs and benchmarks for success. The team is dedicated, responsive, and has incredible ideas to help us build out our overall experience playbooks, which was critical for us as we are an incredibly small ...

Read more

AU

Anonymous User

10/30/23

5 out of 5

"Responsive implementation, fast results"

What do you like best about Qualified? Implementation - our dedicated rep, Cassie, was extremely responsive, helpful, and proactive during our implementation process. As an admin, I had endless technical questions that were always answered (sometimes multiple times). Once the details of set up and integrations were clarified, it was easy to set up our segments and targeting criteria. We were able to start seeing progress and results almost as soon as we went live, with both booked meetings ...

Read more

AU

Anonymous User

10/30/23

5 out of 5

"Excellent Customer Experience"

What do you like best about Qualified? We moved from Drift to Qualified, mostly due to the lack of support and service offerings we needed from the partnership. Our Qualified CSM, Shawn, went above and beyond to not only implement the solution within 30 days, but also to help us set our KPIs and benchmarks for success. The team is dedicated, responsive, and has incredible ideas to help us build out our overall experience playbooks, which was critical for us as we are an incredibly small ...

Read more

AU

Anonymous User

10/30/23

5 out of 5

"Responsive implementation, fast results"

What do you like best about Qualified? Implementation - our dedicated rep, Cassie, was extremely responsive, helpful, and proactive during our implementation process. As an admin, I had endless technical questions that were always answered (sometimes multiple times). Once the details of set up and integrations were clarified, it was easy to set up our segments and targeting criteria. We were able to start seeing progress and results almost as soon as we went live, with both booked meetings ...

Read more

AU

Anonymous User

10/30/23

5 out of 5

"Excellent Customer Experience"

What do you like best about Qualified? We moved from Drift to Qualified, mostly due to the lack of support and service offerings we needed from the partnership. Our Qualified CSM, Shawn, went above and beyond to not only implement the solution within 30 days, but also to help us set our KPIs and benchmarks for success. The team is dedicated, responsive, and has incredible ideas to help us build out our overall experience playbooks, which was critical for us as we are an incredibly small ...

Read more