Qualified Reviews in July 2026: User Ratings, Pros & Cons

"Two-time Qualified customer"

What do you like best about Qualified? Qualified does a phenomenal job helping us engage with customers and buyers in real-time. What do you dislike about Qualified? There's a lot of product available. Not a complaint, but the biggest challenge is using it all effectively. What problems is Qualified solving and how is that benefiting you? Engaging buyers on their terms, in real-time.

"Sr. Demand Generation Manager"

What do you like best about Qualified? Qualified is an awesome tool! It has a great UX and the customizable features have enabled us to tailor our chat experiences to our unique business needs, which has resulted in an improvement in our speed to lead and our overall website visitor experience. What truly sets the tool apart is the amazing customer support– the qualified team is proactive and accommodating to make sure we are getting the most out of the tool and all that it has to offer. We ...

"Excellent Customer Experience"

What do you like best about Qualified? We moved from Drift to Qualified, mostly due to the lack of support and service offerings we needed from the partnership. Our Qualified CSM, Shawn, went above and beyond to not only implement the solution within 30 days, but also to help us set our KPIs and benchmarks for success. The team is dedicated, responsive, and has incredible ideas to help us build out our overall experience playbooks, which was critical for us as we are an incredibly small ...

"Excellent Customer Experience"

What do you like best about Qualified? We moved from Drift to Qualified, mostly due to the lack of support and service offerings we needed from the partnership. Our Qualified CSM, Shawn, went above and beyond to not only implement the solution within 30 days, but also to help us set our KPIs and benchmarks for success. The team is dedicated, responsive, and has incredible ideas to help us build out our overall experience playbooks, which was critical for us as we are an incredibly small ...

"Responsive implementation, fast results"

What do you like best about Qualified? Implementation - our dedicated rep, Cassie, was extremely responsive, helpful, and proactive during our implementation process. As an admin, I had endless technical questions that were always answered (sometimes multiple times). Once the details of set up and integrations were clarified, it was easy to set up our segments and targeting criteria. We were able to start seeing progress and results almost as soon as we went live, with both booked meetings ...

"Responsive implementation, fast results"

What do you like best about Qualified? Implementation - our dedicated rep, Cassie, was extremely responsive, helpful, and proactive during our implementation process. As an admin, I had endless technical questions that were always answered (sometimes multiple times). Once the details of set up and integrations were clarified, it was easy to set up our segments and targeting criteria. We were able to start seeing progress and results almost as soon as we went live, with both booked meetings ...

"Responsive implementation, fast results"

What do you like best about Qualified? Implementation - our dedicated rep, Cassie, was extremely responsive, helpful, and proactive during our implementation process. As an admin, I had endless technical questions that were always answered (sometimes multiple times). Once the details of set up and integrations were clarified, it was easy to set up our segments and targeting criteria. We were able to start seeing progress and results almost as soon as we went live, with both booked meetings ...

"Excellent Customer Experience"

What do you like best about Qualified? We moved from Drift to Qualified, mostly due to the lack of support and service offerings we needed from the partnership. Our Qualified CSM, Shawn, went above and beyond to not only implement the solution within 30 days, but also to help us set our KPIs and benchmarks for success. The team is dedicated, responsive, and has incredible ideas to help us build out our overall experience playbooks, which was critical for us as we are an incredibly small ...

"Excellent Customer Experience"

What do you like best about Qualified? We moved from Drift to Qualified, mostly due to the lack of support and service offerings we needed from the partnership. Our Qualified CSM, Shawn, went above and beyond to not only implement the solution within 30 days, but also to help us set our KPIs and benchmarks for success. The team is dedicated, responsive, and has incredible ideas to help us build out our overall experience playbooks, which was critical for us as we are an incredibly small ...

"Excellent Customer Experience"

What do you like best about Qualified? We moved from Drift to Qualified, mostly due to the lack of support and service offerings we needed from the partnership. Our Qualified CSM, Shawn, went above and beyond to not only implement the solution within 30 days, but also to help us set our KPIs and benchmarks for success. The team is dedicated, responsive, and has incredible ideas to help us build out our overall experience playbooks, which was critical for us as we are an incredibly small ...