Pure Chat Reviews in June 2025: User Ratings, Pros & Cons

Love the customization option

PROS: I am enjoying the customization option for the Pure Chat alert sound so I always know when there are notifications from the app. I also like that Pure Chat lets me add other individuals in a chat even if they are from other departments. And even if they are now part of the group, they can have the option to stay or to leave the chat room. This feature has helped us greatly.

"Purechat was an inexpensive and easy solution for us"

What do you like best about Pure Chat? Purechat was very easy to setup, customize, and use What do you dislike about Pure Chat? I wish there were more ways to customize the layout of screen to optimize for personal preferences when using What problems is Pure Chat solving and how is that benefiting you? Pruurechat chat provided an additional method of communication with support for our customers

Improves customer service experience!

PROS: This app is really helpful in attending to customers. I can chat with them remotely

Great customer communication app!

PROS: I love the whole idea of this app -- the themes, the functions. All amazing. I love it.

It humanizes our brand

PROS: One of Pure Chat’s major selling points is that it is easy to set-up, and even easier to use. In its control panel, you get everything you need to manipulate the chatbox. It’s simple and it gets that job done—what more does one need?

Pure Chat has helped improve my customer relations

PROS: This is a no-frills tool. You fire it up, you converse with customers using its chatting solutions, and you can make a few tweaks here and there—that’s about it. If this is the type of tool you are looking for, then you won’t go wrong with Pure Chat.

A live chat app with a wonderful set of tools

PROS: The greatest thing about Pure Chat is the integration capabilities that let our business connect it with other systems. We mainly enjoy its synchronization with Slack because messages in Pure Chat appear as notifications in the group messaging platform. Also, our company benefits

I recommend it for live chat with your customers

PROS: We are able to keep an interaction with our customers, to add another operator if needed and provide great service to our customers. We are able to track their location and what page they are looking at the moment. We get automatic email notification for each conversation so we can keep track of the whole conversation with our customers.

Great solution for getting in touch with our customers

PROS: Pure Chat provides us with an opportunity to keep in touch with our customers who are interested in my business, services and offerings. Lot of people like to shop online and we are able to provide best service through Pure chat in real time.

Great for ecommerce!

PROS: If you want an easy and straightforward chatting solution, then I highly recommend that you use Pure Chat. I didn’t waste time figuring out complicated algorithms as one would do in other live chat tools. With this, I was able to get to work right away.