9.3
Spot Score
Enhance customer support with effortless live chat.
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Starts from $8.25/Month when Billed Yearly, also offers free forever plan
Provide Support is a standout tool for live chat support, as evidenced by positive reviews over the past year. Users appreciate its seamless performance, minimal downtime, and essential features that streamline issue resolution. The platform's ability to handle multiple customer concerns efficiently stands out, leading to improved customer satisfaction and ...Read more
Reliable and stable performance with minimal downtimes or bugs, ensuring seamless operation for years.
Streamlines communication by allowing chat support for multiple websites in one platform, enhancing efficiency.
Intuitive and user-friendly interface makes it easy for both agents and customers to navigate and use the tool.
Facilitates timely resolution of customer issues, leading to increased customer satisfaction and loyalty.
Lack of extensive instructions for new users may lead to confusion during initial setup or operation.
Limited reporting tools compared to other chat applications, impacting detailed performance analysis and insights.
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Showing 31-40 out of 53
M
Magnus
10/12/19
No better client for chatting
PROS: When we first started using this tool, it became easier for us to address client concerns since the tool was flexible enough to be installed on work stations, allowing our support agents to answer complaints as soon as they came in. This was really great, especially when compared to other tools that made us wait for a day before we could see any requests for support from our clients.
A
Arnaldo
10/09/19
Budget-friendly
PROS: I'd say it's one of the best-value-for-money apps that we've come across. It's easy to use and does the job of sorting messages properly. CONS: Expectedly, it isn't the more robust apps around given the low price.
O
Oswaldo
10/05/19
Reliable support
PROS: I'm no tech guy so having good support is a big deal for me. Not only because it solves potential issues but knowing that support is a chat away gives me peace of mind knowing that my own support system can function 99.99% of the time.
R
Rodolfo
09/24/19
Easy to set up, use and customize
PROS: I have no problem setting this up and have the entire team use it from day one. It also lets me customize the dashboard according to our colors and preferences. Overall, it's a good choice. CONS: It could use reporting tools as is standard in other chat apps.
B
Birdie
09/22/19
Ideal for a small business budget
PROS: It's intuitive, I have no problem navigating the tools. Customers will have a little problem, too, with the interface. It's also easy to set up. Neat and we've customized it to match our branding. Moreover, it's affordable, making it a good investment for small businesses.
A
Axel
09/14/19
Works well with major ecommerce platforms
PROS: I like the neat interface, especially how the icons are intuitive and easy to understand. Navigating the dashboard is easy. I also like being able to check for online visitors, as well as if they're typing. It helps me prepare the response. We're using Joomla and Magento and I'm happy to say integration is smooth.
SL
Scott Lawrence
02/27/19
Love ProvideSupport
Hard to believe that companies do not maintain a presence when they join such services as TrustPilot. I'm simply noticing the last comment was years ago. And only two comments. Why it's hard to believe is that I know personally how good this service is. I joined them in 2004 and stayed with them for about 15 years. The live chat had many, many options and they are great with support as well as a great affiliate program!
S
Snerdey
02/26/19
Love ProvideSupport
Hard to believe that companies do not maintain a presence when they join such services as TrustPilot. I'm simply noticing the last comment was years ago. And only two comments. Why it's hard to believe is that I know personally how good this service is. I joined them in 2004 and stayed with them for about 15 years. The live chat had many, many options and they are great with support as well as a great affiliate program!
CP
Charis P
01/15/19
"A cost-effective option for small businesses"
What do you like best about Provide Support? It is an easy to use interface both from my point of view and that of any visitor that activates the live support chat option. It is very easy to set up and can be personalized to match the identity of your website.
MR
Maria Rosa P
07/18/18
"Live chat on your website with WordPress, Magento, Joomla, Shopify platforms among others."
What do you like best about Provide Support? In principle, using this software seemed very innovative and interesting. The icons are clearly understandable when handling the software, I can see who is online and available as an operator at the right time. It also shows me when someone is writing and that is very useful for me.
