9.3
Spot Score
Enhance customer support with effortless live chat.
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Starts from $8.25/Month when Billed Yearly, also offers free forever plan
Provide Support is a standout tool for live chat support, as evidenced by positive reviews over the past year. Users appreciate its seamless performance, minimal downtime, and essential features that streamline issue resolution. The platform's ability to handle multiple customer concerns efficiently stands out, leading to improved customer satisfaction and ...Read more
Reliable and stable performance with minimal downtimes or bugs, ensuring seamless operation for years.
Streamlines communication by allowing chat support for multiple websites in one platform, enhancing efficiency.
Intuitive and user-friendly interface makes it easy for both agents and customers to navigate and use the tool.
Facilitates timely resolution of customer issues, leading to increased customer satisfaction and loyalty.
Lack of extensive instructions for new users may lead to confusion during initial setup or operation.
Limited reporting tools compared to other chat applications, impacting detailed performance analysis and insights.
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Showing 21-30 out of 53
MM
Michael McBride
02/15/21
Student Connections
We utilize Provide Support to connect with our students. This gives them the opportunity to have questions answered quickly, no line, no waiting! This program is user-friendly and has been a welcomed asset to our college. Our usage has soared over the last year and it has proven time and again to be an amazing opportunity.
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WQF
02/07/21
Thank you so much
Date of experience: February 08, 2021
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Saad Nasr
02/05/21
Thank you very much for this awesome app
Date of experience: February 06, 2021
M
Miller
01/02/21
Perfect when you need software for live support
PROS: There are a number of things to like about this tool, foremost of which is how it was easy for me to install it. It's also user-friendly, as I was able to use the administrative portal to quickly and easily add and remove users, as well as to come up with various support groups and group users there. That user-friendliness also extended to the operator console. The tool has also helped us to improve when it comes to serving our customers since any information submitted by them, as ...
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RS
Richard Smith GBG
06/25/20
Alexa Logman! Amazing customer service.
Needed assistance with IPs for a large contract customer who’s firewalls we’re blocking the service and after the chat session to Provide Support Alexa Logman, Tracked me down some how and later sent a follow up email to my work confirming ports and I had already terminated the chat and didn’t have time to confirm. Was an incredible proactive service!!! Please thank Alexa! From GBG a Provide support customer
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Stan Busk
05/14/20
Great price, simple setup and simple user interface
Good price, simple setup, and good user interface. It is the very only support system I have seen that allows you to link your support button to an existing form on your site. You know... something that simple... even if you use the built-in form/chat editor you will see it has much more to offer than many other places. The result is clean and easy to understand... but the best is the ProvideSupportConsole App you can run on your desktop computer or mobile phone. Brilliant. I recommend this ...
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Hussain Helal
03/01/20
Excellent service and good prices
Excellent service and good prices, but there is an important point that there is no expiry date on the product
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Ace Faulhawker
01/11/20
Make it five for you even though I am…
Make it five for you even though I am not part of it. :D
CH
Clarkton Hotels Inc
12/03/19
we use providesupport on our website…
we use providesupport on our website for nearly 10 years now and was never any issue. yes there a little slow with adopting the trends but still stable since. gut job so far ! hope in near feauture the app get more conf. and also the wp plugin need be updated its not working 100% stable with elementor or visualcompoer there are errors with the java scripting! but yes 5 stars bec never issue of downside...
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Ignatius
10/19/19
A customer service client perfect for the internet
PROS: Compared to emails or phone calls, I've found that this tool is something that clients find easier to use. Clients feel more comfortable approaching us with their issues, enabling us to properly address them. It's also an added bonus that this has multiple customization options, and implementation is easy to accomplish.
