Protonmail Reviews in May 2025: User Ratings, Pros & Cons

My paid subscription was paid in full 3…

My paid subscription was paid in full 3 weeks ago, yet my business account was disabled yesterday for non-payment (!). Prior to that, I tried to alert support about my invoice status not being updated - useless, they do not have any Customer support! Just a sham. They do not have either administration or accounting in place either. I found the well-hidden phone number, and was in contact with their office but still no help. Those guys stole my yearly subscription money and locked me out of ...

I signed up to protonmail months ago

I signed up to protonmail months ago. all was ok untill I signed in and would not take password. kept trying but without success. I contacted them and they said do this do that, but useless. I have been trying tonight just by chance months later, and reset pass word, reset password. reset password, you get the point. Each time would not accept anything I do. Well proton mail, you are as good as a chocolate teapot. I advise anyone if they do not want to lose their mail go with another.

I've used Proton Mail since 2015 and find it very reliable.

I opened my Proton Mail account back in 2015 when I was frustrated that my Microsoft email had been hacked for the second time. Back then, there was a waiting list for Proton Mail, but joining it was definitely one of my better decisions. My interest was sparked by the friendly, commonsense approach of the dynamic young team of developers (mostly ex-CERN bods) who had a vision for a safer, fairer email service. I had also been living in Switzerland for most of my adult life, and appreciated ...

They blocked my account and don’t open it again without a real reason!

PLEASE HELP ME! My Email got disabled! I tried to log in in my account and got this message: "This account has been suspended due to a potential policy violation. If you believe this is in error, please contact us …“ I contacted their support and they replied me : " Unfortunately, our anti-abuse system has found numerous accounts that correlated to yours, and since bulk signups are not allowed on our service, sadly, we won't be able to help you with your accounts. " How is possible ...

Bad support, horrible flagging system, account suspension

This is the worst email service. I migrated my personal email to proton mail and I was initially thinking of getting the paid version. After 2 days, my account was suspended. Apparently, their anti-abuse flagged my account. I tried to write to support but they are either non-responsive or they do not read my messages and just copy and paste default questions and basic answers about not able to overturn the account suspension. My support request is 1747736. I read their entire terms of ...

My account got suspended because of…

My account got suspended because of „abuse“.. Had to get my mail changed at lots of companies. I haven‘t written a mail in 6 months and suddenly Im the bad guy. I really dont recommend their services.

I've been Banned from Upgrading to Premium...

I've had free accounts, paid accounts. Gone from free to paid. Then let paid accounts go back to free. What I do not understand is when I no longer have the privilege to upgrade an account once Premium has expired and the reminder emails from PM have stopped. In other words I MISSED THEIR DEADLINE TO MAINTAIN THE UPGRADE.... (?) Shouldn't I be able to upgrade BACK to Premium any time that suits me? Why does it have to be on Proton's agenda? Why can't I go from PAID to FREE to PAID again? ...

Customer support is disappointed

Customer support is disappointing - Very slow - very long time to response, communication only via email

Reliable and Secure?

So, after some time looking around for a more secure en private mail and online drive provider I decided to go with Proton. I wished I had checked out Trustpilot before I bought Proton Unlimited. After playing with the settings I discovered an option under Dashboard / Organisation called Multi-user support. it says: Multi-user support Proton lets you create email addresses and manage accounts for sub-users. Ideal for families and organizations. You click the button UPGRADE and you have 3 ...

They stole my money

They stole my money. App crashed immediately after my payment was accepted, support is robot-like in asking same questions over and over again even if you give them all the information they requested. They refuse to either refund my money or provide me with the services I paid for. This is theft. My response to Proton's comment: You already had my ticket number, my CC #, everything, and your helping me to the fullest extent over several weeks and several emails resulted in Proton keeping ...