Promoter.io Reviews in July 2026: User Ratings, Pros & Cons

MIGRATED TO Retently

NPS Leader of Slice.

What do you like best? Dashboard. Responsiveness of the team. Customizable inputs and filterability. The price when on a small scale is fair. Unlimited users can access the account. Actually having the NPS data is great. What do you dislike? Weekly email report. CSV exports cannot be bound by time, so I have to filter after exporting. Custom dashboards should be available. Pricing/ send should be cheaper as we increase volume, was told this wasn't an option. You should have automatic ...

Great tool for scheduling automated NPS surveys

What do you like best? Their Zapier integration makes sending automated surveys easy. It also makes it easy to pump survey responses into our own tools so that we can evaluate NPS info in the context of all of our other user information. What do you dislike? Their UI for managing subscribers could be a little more intuitive. Also on the rare occasion when they have system issues there is no status page or visibility into this. What business problems are you solving with the product? ...

SaaS company using Promoter.io for NPS scoring.

What do you like best? I like how easy it is to send out a survey and make personal responses to each return. What do you dislike? The tagging and scoring of issues is not intuitive. It's hard to be consistent with the ratings. Recommendations to others considering the product It's a great way to get true feedback from your customers. What business problems are you solving with the product? What benefits have you realized? We were not aware that people liked our mobile app as ...

Great experience

What do you like best? I love that they really understand how to solve problems that we have. What do you dislike? This team does a great job. Maybe if we could add a second question What business problems are you solving with the product? What benefits have you realized? customer support

An intuitive and informative engagement tool

What do you like best? Promoter makes it super simple to survey customers. The interface is clean for the survey recipient and the administrators. It's exceptionally helpful to be able to quickly categorize and respond to the survey responses through the Promoter interface. What do you dislike? I have found it time consuming to tag all of the responses. I would recommend using some Natural Language Processing to automatically tag the verbal feedback/comments. I would also like to ...

One of the best products for NPS measurement but a little expensive

What do you like best? I like how easy you an work with the tool, the customization and the UX. It's also really great that you are able to get to know your customers thanks to the NPS. What do you dislike? The price also, it would be great to create more reports. Overall I think is a great tool but I think it's a little overpriced for what it does. It would be great if they reduced pricing. Recommendations to others considering the product Give it a try, try to get used to the ...

We have 5 Lines of Business; all have campaigns in Promoter and we survey our clients

What do you like best? Customer service; very responsive and helpful What do you dislike? The platform has some holes and issues within it What business problems are you solving with the product? What benefits have you realized? What our clients need to tell us, but are unable to say through the sales process.

Got feedback on produce boxes

What do you like best? Easy way to get automated, fast feedback with high response rates What do you dislike? Price is quite high for small volumes of users, few options for small packages Recommendations to others considering the product A great product for getting fast, effective user feedback What business problems are you solving with the product? What benefits have you realized? Using this to identify customer issues that they wouldn't otherwise tell us about until it became ...

Essential to your growth!

What do you like best? Promoter is an intuitive platform, essential for anyone measuring their Net Promoter Score and trying to 'move the needle'! With a complete loop followup system, that is exceptionally easy to use, promoter ensures you make the most of every piece of feedback. The system is continually updated, with awesome new features you didn't know you wanted, released often. The support team are very helpful, and readily available to assist! It is also very affordable for any ...

Fantastic Product That Can Help Your Company Grow!!

What do you like best? The only product your company will ever need to manage their NPS. The interface is designed to allow users the ability to followup with customers via email without ever leaving the product. Being able to tag the comments allows you to identify trends within your customer base and help show leadership what is working and what areas you can improve on. The customer service is out of this world!! Very responsive and always willing to provide best practices. What do ...