Promoter.io Reviews in July 2026: User Ratings, Pros & Cons

MIGRATED TO Retently

Best-in-class NPS software

What do you like best? Promoter.io allows us to effectively track and manage our NPS program in a centralized location. It has automated many of the cumbersome manual tasks and has greatly simplified and improved this process. The ability to tag and track customer feedback is extremely valuable and enables us to pinpoint areas of strength and weakness in within our business and product offering. Customer support has also been fantastic and product enhancements are always being made. What ...

Good software for Net Promoter Score surveys

What do you like best? It allows us to check the NPS for our product and to find out if our customers actually like our product. Thanks to using Promoter.io we are able to talk with those customers, who are promoters, but also try to fix the relationship with passives and detractors, who are not actively promoting our product. What do you dislike? The list of customers needs to be provided and uploaded manually. This takes time and makes the entire process unnecessarily extended in ...

Our essential tool to our NPS

What do you like best? I love the simplicity of Promoter, the setup is easy and it simply works. The team is awesome, they convey trust in the way you are doing your NPS (and the support is excellent. What do you dislike? It's a little bit expensive but worth it. The web app has some improvements pending that could tranform it in a more effective tool, but they are making it better little by little, making updates constantly. Recommendations to others considering the product Ask the ...

Easy, straightforward NPS product

What do you like best? Simple to set up and use, intuitive interface, reliable. Great blog with ideas & best practices, helping us implement not just the tool but a comprehensive strategy around maximizing what we get out of it. What do you dislike? Reporting could be better. Multiple tags on responses make the report exports difficult to work with (they land in the same column. Uploads could be managed better - despite our best efforts, we somehow end up with data adding new columns ...

Great software, helpful support team

What do you like best? Promoter is a great software for running our NPS survey. What I like most about it is that it does just that - runs a great NPS survey. It doesn't try to do be anything else but this. The software is easy to use, and we've gotten great response to our surveys. It is super easy to slice and dice our data, to find important trends. Best of all, their support staff is amazing! They are always ready to lend a helping hand with any questions I have. What do you ...

Promoter is great

What do you like best? Best NPS service I've used. Has helped us immensely with customer retention. They also have excellent customer service. What do you dislike? I honestly have no dislikes with this product. Recommendations to others considering the product Excellent NPS service. What business problems are you solving with the product? What benefits have you realized? We are solving an ability to survey our customers with flexible input.

Really useful tool for our NPS surveys

What do you like best? Extremely useful tool for collecting our NPS Data...very simple to send out our NPS surveys to customers on a daily basis. Dashboard is helpful for breakdown down NPS scores by different customer segments. Slack integration and weekly report are awesome for reporting. Support responds quickly. What do you dislike? No verification of data fields that are uploaded in spreadsheets - it means typos for our headers are sometimes uploaded and create duplicates. We have ...

Easy to Understand and Share Insights!

What do you like best? The software itself is easy to navigate while also providing the necessary APIs and analytics complexities my organization required. One of the benefits of Promoter was the ability to hook it up to my organization's Marketo and Salesforce via webhooks and Zapier. in order to not only update scores into our CRM, but also add/remove respondents based on their customer status. Additionally, their onboarding team did a phenomenal job in ensuring I setup my ...

Get Insights Into Your Customers Automagically

What do you like best? I love that I can get feedback from every single customer with very little work on my end. I can then follow up with as many or few as I need. What do you dislike? Would be great to have a few more controls to filter the NPS scores (ex. show me customers who bought X but not Y. If they could add a few more controls I would use this every day. Recommendations to others considering the product Use it. The sooner you use it the better. It's never too early to ...

SImple and powerful tool to learn about your product

What do you like best? It's easy to implement and easy to use. Weekly reports help to keep you informed about a current situation. What do you dislike? I'm completely satisfied with this tool and can't think of anything bad. Recommendations to others considering the product If you want to know if your customers are satisfied with your product or service, then don't hesitate and try it. What business problems are you solving with the product? What benefits have you realized? We ...