Prodigal Reviews in June 2025: User Ratings, Pros & Cons

"Well developed and easy to use speech analytics application at a good price."

What do you like best about Prodigal? Very easy to navigate and excellent reporting capabilities. Compatibility with both on-premise and cloud based phone systems is also a big plus! What do you dislike about Prodigal? Our experience has been very positive with Prodigal’s speech analytics application and staff. We have no dislikes to date. Recommendations to others considering Prodigal: We evaluated 2 other speech analytics systems in addition to Prodigal. We found Prodigal to be the best ...

"Prodigal Review"

What do you like best about Prodigal? I like best when i can see all the information all in the call. What do you dislike about Prodigal? When sometimes the transcript is not matching in the recordings. Recommendations to others considering Prodigal: They must try prodigal because it is easy to use. What problems is Prodigal solving and how is that benefiting you? It makes my work faster and easier

"Prodigal is a company truly committed to client service and innovative technology"

What do you like best about Prodigal? Prodigal's technology is in a constant state of evolution, their team is always working to provide quality of life improvements that we may have not even thought of yet. The Prodigal platform has provided efficiencies to our business that have saved us hundreds of man hours. What do you dislike about Prodigal? In my experience there is no downside to working with Prodigal. What problems is Prodigal solving and how is that benefiting you? We use Prodigal ...

"Dedicated Software Engineers"

What do you like best about Prodigal? Prodigal truly listened to my needs and tailored a solution to match. They worked with me through the trial process and adapted the technology to fit my needs. What do you dislike about Prodigal? I did not dislike anything in working with them. Recommendations to others considering Prodigal: Listen to them they know their stuff What problems is Prodigal solving and how is that benefiting you? In depth analysis of business functions are easy with ...

"Ultimate Customization and Support"

What do you like best about Prodigal? Prodigal's customization process. Unlike other voice analytic companies, Prodigal is able to customize features for you in a timely manner and does not put the weight on the program manager. If you are a small company, this is great for time management and cost. What do you dislike about Prodigal? I do not have dislikes but I would love it Prodigal could implement an entire QA program. However, I have spoken with them and it is something they will keep ...

"user friendly tool"

What do you like best about Prodigal? I can be able to filter to easily get access to my call audit. What do you dislike about Prodigal? Real time call recordings availability.. What problems is Prodigal solving and how is that benefiting you? It's easy to communicate with IT Team

"Progressive & Interactive Vendor Experience"

What do you like best about Prodigal? There are several companies offering speech analytics but none, that I can tell, take as much of a hands on approach. They are always looking to grow their product and are doing so by actually listening to customer feedback and requests. What do you dislike about Prodigal? I can't honestly find anything that I'd say is wrong with Prodigal. They are always available and there is no down time even through this current pandemic. Recommendations to others ...