Prodigal Reviews in April 2025: User Ratings, Pros & Cons

"Great !!"

What do you like best about Prodigal? Precise and straightforward in terms of finding accurate analysis on sample calls and varied search criteria. What do you dislike about Prodigal? I would like to see same-day call integration so that we could do same-day monitoring using prodigal and speech to text accuracy needs to improve. What problems is Prodigal solving and how is that benefiting you? Prodigal helps in searching on specific criteria, which are very useful in analysis.

"My experience has been great"

What do you like best about Prodigal? Easy to find Call Details and being able to listen to the calls accurately based on search What do you dislike about Prodigal? I would love to be able to listen to calls real time same day What problems is Prodigal solving and how is that benefiting you? Call control and being able to coach effectively

"Awesome product saves us a bunch of time as company. Quick responding!"

What do you like best about Prodigal? We like the ability to read and hear the call rather than listen and catch everything said by the agent and customer. We also like the ability to make changes to your "scorecards" as you see fit for your business needs. The website is also very User-friendly. What do you dislike about Prodigal? So far into our relationship with prodigal we do not have anything we dislike at this time. Recommendations to others considering Prodigal: If you are looking to ...

"Quick response from Support Team"

What do you like best about Prodigal? They have an awesome Support Team that responds to your concerns. They are also quick to act on any feature requests. What do you dislike about Prodigal? No Next button to automatically go to the next recording on queue. What problems is Prodigal solving and how is that benefiting you? None

"Prodigal is the most responsive company I have ever worked with."

What do you like best about Prodigal? First of all they have a great product. Secondly, when we started working with them they were not only excited to share their ideas they were excited to hear ours as well. Through collaboration of ideas, building us custom scorecards, and creating custom reports they have given us a product that is specific for our company's needs. They finished each request with eager excitement and impressive speed. I have really enjoyed working with each ...

"Comprehensive and Easy Implementation"

What do you like best about Prodigal? Prodigal provides an easy to navigate analytics platform for monitoring compliance performance. Filtering options for detecting violations on a variety of customizable parameters is made easily accessible to even those who have had limited interaction with a speech analytics platform before. Access to the call transcriptions and quick links to individual call events makes navigating calls for review an uncomplicated and streamlined process and cuts down ...

"Its Abra ka Dabra , all the magic at one place"

What do you like best about Prodigal? Everything at one place .All the reports available in a snap What do you dislike about Prodigal? The text at times does not make sense at all Recommendations to others considering Prodigal: Very Helpful What problems is Prodigal solving and how is that benefiting you? Auditing, downloading, data avalability, easy to sort, tags make it less time consuming

"Prodigal is user friendly and did not intimidate me at all."

What do you like best about Prodigal? Navigation around the dashboard was clear and easy to learn. What do you dislike about Prodigal? The dynamics of the way individuals speak and tone will effect the accuracy of the content that is being recorded. Recommendations to others considering Prodigal: If you're looking for a voice analytics program to help your company identify potential unlawful violations then I recommend this product. It helps my department to locate and isolate the ...

"Prodigal provides the best of both customer experience and cutting edge technology!"

What do you like best about Prodigal? I really appreciate the customer service that I get from the Prodigal team. The individuals at Prodigal are brilliant, talented, and highly educated -but they are still very easy to talk to and work with. The Prodigal team is punctual, professional, innovative, patient, and most of all they do very well collaborating with me and my leadership team. The service I receive from Prodigal is unparalleled to the experience that I've had with other vendors in ...

"Smart flexible productive tools"

What do you like best about Prodigal? KnovaOne is a backoffice service provider to contact center and collections industry. We have been using Prodigal for several clients as a tool for analyzing their calls. Their extremely flexible and powerful Voice Analytics tool has been able to help us identify opportunities to train our associates, fix the compliance gaps and increase productivity. We have also tested the chat box and text option where our clients are able to connect with customer in ...