PrivateVPN Reviews in November 2026: User Ratings, Pros & Cons

6 out of 5 stars!

6 out of 5 stars!Fast servers, no logs, many server locations, HALF of the price (compared to other VPN providers) and AMAZING customer service! Try and I guarantee that you won't change to other service...

Excellent Assistance and Feedback

Excellent assistance and feedback from Manish G., IT Support Mgr.. His assistance with easy instructions and later follow up was a welcome surprise to me and for him to know how the Private VPN App. was working and if there were any further issues on it, when I was using it. He e-mailed me the new updated version with a link and it was downloaded and ready to go in about 10 minutes with the restarting of the laptop, I was very pleased to see everything was back online like it was before. ...

Excellent Support

I appreciate Private VPN for excellent, swift and reliable tech support.(Thank you, Martin).When I experienced a problem with an update download I was immediately sent a solution by email and it worked perfectly.I recommend Private VPN for reliability and trustworthiness.MC

My PrivateVPN worked a treat for 9 months

My PrivateVPN worked a treat for 9 months.Then probably due to a 'surge' or outage of WI-FI it was non responsive. I tried to make some adjustments to no avail.I sent an email to customer services at privatevpn and within a fewhours a response email from them detailed 2 alternative solutions.10 minutes after getting this email the system was working well again.Great service in a timely fashion from this company has helped me have confidence in them as a good service provider of VPN for my needs.

Whenever I have needed technical…

Whenever I have needed technical support it has been delivered quickly and efficiently. The pricing of the product is very competitive. PrivateVPN does the job it is designed to do very well. I would recommend this product to everyone that needs a vpn.

Top Customer care and service!

I had a problem using the Firestick App. I have PrivateVPN on other devices (for one payment) and needed to add App to my stick. I was doing something wrong and decided to ask for help. The team were on it straight away and sent me a message to solve the problem. I was allocated a 'ticket' number and when we were done they asked if I was fully satisfied before 'closing' it. Very professional, very efficient, very impressed. There are many VPNs in the market, but I'll defo be staying with these!

I took out a year's plan on 19/7/18

I took out a year's plan on 19/7/18. If I could give no stars it would be more appropriate.Since then the software has never functioned correctly. In the beginning it was small things like auto login not working, also not being able to login to Amazon, Ebay, PayPal, my bank & any UK TV channels without receiving an email or phone call to verify my login 1st.However over time it got to me being unable to use it at all on either W7 or W8.1, so for over a week now I've had no service even ...

Excellent customer service. Fast and correct.

After experiencing some connection issues after the latest software update I've contacted the customer service of PrivateVPN and received a reply within 15 minutes. The suggested solution worked perfectly and everything is running smoothly again. This is my second very positive experience with their service and I highly recommend PrivateVPN. 5 out of 5 stars!

I am not computer minded

I am not computer minded, so Private VPN staff installed the program on my computers for me. I have since managed to loose the program, and once again the staff immediately helped to put matters right. I really appreciate the service. The product does all that the info blurb says it does, and I can watch bbc iplayer from anywhere I happen to be. Very very satisfied.

Good service at a reasonable price.

Good service at a reasonable price.Used by me in a domestic setup,I would recommend this Provider to an Home User.