PrivateVPN Reviews in November 2026: User Ratings, Pros & Cons

Sorted -many thanks

Had a problem reconnecting to Privatevpn recently during a holiday in Spain. I tried the usual things but to no avail. I sent an email to the helpline not expecting a quick response . But - surprise - someone called Yuri got back to me almost immediately. After the first fix didn't work, he got straight back to me with more info which worked. He appeared to be always available, was friendly and knowledgeable. First class service - thanks Yuri. Andrew Godfrey (UK)

Fast customer service.

I had problem with pay for services ( it was something wrong with my card )so I wrote message to customer service, how can I pay. I got answer 5 min after with solution, customer service is on very high level, other companys can study from PrivateVPN, what it should look like customer service.

First Class Company with First Class Service

On August 10, 2019, I obtained PrivateVPN and began to use it. I discovered a problem that I consider to be fairly complex and shared it with PrivateVPN. They literally took ownership of it immediately and began to try to figure out the issue. It wasn't easy. I am a computer and cyber forensic examiner and enjoy a high degree of comfort with computer technology.Today, October 2, 2019, the problem was resolved after some 50 days of effort on their part and mostly patience with me. I can't ...

They always answer almost as soon as…

They always answer almost as soon as you send a message and keep in touch to make sure that everything is alright

Very pleased

I got this vpn because it was the only affordable vpn I could watch DAZN with. I'm very pleased with the speeds and I like that the servers show how high their ping is. A very good vpn

User-friendly

PROS & CONS What are the best aspects of this product? It is designed for non-technical uses like me, I think. I was able to set it up in no time and connect to its server fast. Uptime is 100% for me, didn’t notice any drops over the course of 3 months that I’ve been using it. I’m confident my data is locked out from prying eyes. What aspects are problematic or could work better? Only 27 country locations but that’s enough for me. Are you a current user of this product? Yes

This is an excellent service

This is an excellent service. I easily connected to their server closest to me and have not experienced any problems or slowing of data. I’m confident that a quick visit to the FAQ section will answer the few questions I have. I feel better that my data is protected and secure. I should have done this a long time ago.

Thanks so much for providing the link

Thanks so much for providing the link, because I couldn't access Google Play right now. I contacted other support members, they did not help me solve the problem. But thanks Gehlot, very happy with the service and attention to detail.

Fast VPN with very good speed and best…

Fast VPN with very good speed and best support and serviceI searched a vpn without logs. So i found privateVPN with some special offers. I booked a package with less discount. But after a short email conversation, the support added me the months from the better offer.

Very Good Service

The VPN itself works very well. I had a couple of questions and contacted customer service. The site said I would get a response within 24 hours. The response came much quicker than that and the advice was helpful. I also liked that you appear to be exchanging emails with a real person rather than a bot.